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Community Engagement Specialist

2 months ago

Charlotte, North Carolina, United States City of Charlotte Full time

Overview

The City of Charlotte stands as the largest municipality in North Carolina and ranks as the 15th largest city in the United States, with a vibrant population exceeding 897,000 residents. This dynamic city serves as a significant business center, hosting numerous major financial institutions and technology companies. Known as the Queen City, Charlotte is also home to professional sports teams and notable attractions. The city is dedicated to fostering a thriving environment for all, making it an outstanding place to live, work, learn, and enjoy leisure activities. Contribute to the city's success by supporting its growth and development.

Function

The Community Relations Committee of the City of Charlotte is seeking a Community Relations Specialist to oversee a comprehensive Nondiscrimination Ordinance Program (NDO).

Summary

This position entails delivering specialized community relations services, providing staff support for subcommittee initiatives, maintaining relationships with special interest groups, identifying community needs, addressing grievances regarding inadequate services or unfair treatment, and actively engaging with community members. The role requires the exercise of independent judgment and initiative, with performance evaluated based on discussions, metrics, and outcomes.

Key Responsibilities

  • Guide the community on anti-discrimination legislation and conduct training on complaint processing
  • Investigate allegations of discrimination and participate in mediation and public hearings
  • Address grievances regarding inadequate services or unfair treatment by public entities and private businesses
  • Identify community issues and resources, and prepare reports for subcommittees
  • Establish collaborative relationships with community and human service organizations
  • Prepare and maintain documentation and reports
  • Perform additional related duties as required

Knowledge, Skills & Abilities

  • Background in social work, sociology, or related disciplines
  • Familiarity with federal and state civil/human rights laws
  • Awareness of community needs and human service resources
  • Strong analytical and investigative capabilities
  • Effective communication skills and ability to produce clear reports
  • Capacity to analyze and resolve complex issues
  • Ability to build effective partnerships with diverse groups

Preferred Qualifications

  • Experience in human services, community relations, or equal opportunity investigations
  • Proficiency in bilingual communication

Minimum Qualifications

A four-year college degree in social work, sociology, or related fields is required. Additional graduate-level coursework is advantageous, or equivalent experience and training in the necessary knowledge, skills, and abilities.

Conditions of Employment

The City of Charlotte adheres to a Background Check Policy that necessitates checks on final candidates for any position. These checks may include reference verification, criminal record checks, education verification, and more. Candidates must also successfully complete a drug screening and physical examination. The City is an Equal Opportunity Employer.