Luxury Guest Services Coordinator

2 weeks ago

White Plains, New York, United States NetJets Full time
Position Overview

The Luxury Guest Services Coordinator plays a pivotal role in providing exceptional service to Owners and crew at a prestigious NetJets facility. This position is dedicated to ensuring a seamless experience by actively engaging with various service providers, including airports, FBOs, caterers, and ground transportation. The Coordinator is instrumental in fostering Owner loyalty through personalized interactions and a deep understanding of their needs.

Key Responsibilities
  • Oversees personal scheduling based on various factors such as flight activity, departures, and arrivals, while meeting established performance metrics. Proactively addresses potential service disruptions by maintaining clear communication with relevant departments. Responsible for the upkeep of lounge facilities and managing high-value inventory to ensure efficient use and availability for Owners.
  • Utilizes critical thinking to develop and implement site-specific operational practices that accommodate unique circumstances without compromising service quality.
  • Collaborates with crew and Owner Services to enhance communication and resolve issues promptly. Demonstrates empathy, assertiveness, and professionalism in all interactions, serving as the Owner's advocate during operational challenges.
  • Engages with local vendors to ensure service expectations are met, providing timely updates on flight schedules to facilitate effective planning and coordination.
  • Participates in special events, high-demand days, and training initiatives, working closely with Marketing and Sales to identify new business opportunities and enhance service offerings.
  • Note: This description is not exhaustive; additional responsibilities may be assigned as necessary. For a comprehensive list of essential functions, please refer to the relevant documentation.
Qualifications

Associate's degree in Hospitality or Aviation is preferred.

Experience

2-4 years of experience in high-end hospitality or customer service roles.

Core Competencies

Focus on Positive Outcomes, Curiosity, Team Collaboration, Adaptability, and Service Orientation.

Knowledge, Skills, and Abilities
  • Minimum of 2 years of experience in luxury hospitality customer service.
  • Understanding of aviation operations.
  • Professional demeanor with excellent verbal and written communication skills.
  • Strong command of hospitality service standards, including proper etiquette and beverage service.
  • Able to work autonomously within established guidelines.
  • Capable of managing high-pressure situations with sensitivity to the broader context.
  • Self-motivated, diplomatic, and a proficient problem solver with a confident and engaging personality.
  • Willingness to maintain a flexible schedule, including availability on weekends and holidays.

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