Elite Concierge for Aviation Services

2 weeks ago

White Plains, New York, United States NetJets Full time
Position Overview

The Luxury Guest Services Coordinator plays a pivotal role in delivering exceptional service to Owners and crew at an exclusive NetJets facility. This position is dedicated to ensuring a seamless experience by actively engaging with various service providers, including airports, FBOs, caterers, and ground transportation. The Coordinator is committed to fostering Owner loyalty through personalized interactions and a deep understanding of their needs.

Key Responsibilities
  • Oversees personal scheduling based on critical factors such as flight activity, arrival and departure timings, and surrounding airport operations. Proactively addresses potential service disruptions by maintaining open communication with relevant departments. Responsible for the upkeep of lounge facilities and managing high-value inventory to optimize availability for Owners while controlling costs.
  • Utilizes analytical skills to establish site-specific operational practices that accommodate unique circumstances without compromising service quality.
  • Collaborates with crew and Owner Services to clarify communication and resolve issues promptly. Demonstrates empathy, assertiveness, and professionalism in all interactions, serving as the Owner's representative during operational challenges.
  • Engages with local vendors to ensure service expectations are met, providing timely updates on flight schedules to facilitate effective management of NetJets operations.
  • Participates in special events, high-demand periods, and training initiatives, working closely with Marketing and Sales to identify new business opportunities.
  • Note: This description does not encompass all duties; additional responsibilities may be assigned as necessary.
Qualifications

Associate's degree in Hospitality or Aviation preferred.

Experience

2-4 years of experience in high-end hospitality.

Core Competencies

Results-Driven, Inquisitive, Team-Oriented, Adaptable, Customer-Focused.

Knowledge, Skills, and Abilities
  • Minimum of 2 years of experience in luxury hospitality customer service.
  • Understanding of aviation operations.
  • Professional demeanor with excellent communication skills.
  • Strong foundation in hospitality service standards, including language proficiency, formal introductions, and beverage service.
  • Able to work autonomously within established guidelines.
  • Capable of managing high-pressure situations with sensitivity to the broader context.
  • Self-motivated, diplomatic, and adept at problem-solving, with a confident and approachable personality.
  • Willingness to maintain a flexible schedule, including weekends and holidays.

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