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Guest Relations Associate

2 months ago

White Plains, New York, United States Simon Property Group Full time
Job Title: Customer Experience Representative

Job Overview:
This role is pivotal in delivering exceptional customer service and acting as a primary source of information and sales for guests and retailers. As the first point of contact, it is essential to possess strong sales acumen and customer service expertise.

Key Responsibilities:
  • Serve as a representative of the company, ensuring high-quality, efficient, and friendly service to all guests.
  • Implement all service initiatives to provide outstanding experiences for visitors.
  • Act as a sales agent for various payment products, including gift cards.
  • Manage daily financial transactions, ensuring accuracy in deposits and reconciliations.
  • Maintain a professional appearance and ensure all marketing materials and displays are current and relevant.
  • Address inquiries from guests and retailers, providing appropriate solutions.
  • Adhere to all cash handling procedures as per corporate guidelines.
  • Collect valuable customer information to enhance service delivery.
  • Support team members and participate in collaborative efforts to achieve departmental goals.
  • Ensure compliance with all policies related to company programs and initiatives.
  • Execute tourism initiatives and manage special programs for guests.
  • Uphold confidentiality and adhere to ethical standards.

Qualifications:
  • High school diploma or equivalent.
  • 1-2 years of experience in customer service or sales.
  • Must demonstrate excellent communication skills and maintain a professional demeanor.
  • Must be at least 18 years of age.
  • Ability to stand for extended periods while providing service.
  • Capable of multitasking effectively.
  • Flexible availability, including weekdays, evenings, weekends, and holidays.

Compensation:
The salary for this position is competitive and will be determined based on individual skills, experience, and qualifications.

About the Company:
Simon Property Group is a leading global entity in retail real estate ownership, management, and development. Our portfolio includes renowned properties across North America, Europe, and Asia, providing unparalleled shopping experiences for millions of consumers. We pride ourselves on our strong financial standing and innovative approach to retail real estate, backed by a history of successful development and management. Simon is an Equal Employment Opportunity employer, committed to fostering a diverse and inclusive workplace.