Front Desk Representative
5 days ago
About the Role:
Crescent Services is seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our hotel.
Key Responsibilities:
- Guest Registration: Efficiently manage the registration process, including inputting and retrieving guest information from our computer system, verifying details such as the number of guests and room rates, and promoting Crescent and brand-specific marketing initiatives.
- Room Assignments: Make thoughtful room assignments based on guest preferences, coding electronic keys, and confirming room details nonverbally.
- Welcome Folders: Prepare welcome folders containing essential items like room keys, certificates, coupons, and refreshment center keys.
- Check-Out: Close out guest accounts promptly and handle any issues that may arise during the check-out process.
- Customer Service: Provide exceptional customer service, responding promptly and accurately to guest inquiries and resolving any issues that may arise.
Requirements:
- Attention to Detail: A keen eye for detail and the ability to maintain a high level of accuracy in all aspects of the job.
- Communication Skills: Excellent communication skills, both verbal and written, with the ability to communicate effectively with guests and colleagues.
- Flexibility: Ability to work a variety of shifts, including days, evenings, and weekends, and to be flexible in terms of scheduling.
- Teamwork: A strong team player with the ability to work collaboratively with colleagues to achieve common goals.
What We Offer:
- Competitive Compensation: A highly competitive compensation package, including a salary range of $20.60 per hour.
- Benefits: A comprehensive benefits package, including health and wellness programs, best-in-class learning and development opportunities, and travel discounts.
- Opportunities for Advancement: Opportunities for career advancement and professional growth within the company.
Equal Opportunity Employer: Crescent Services is an equal opportunity employer and welcomes applications from diverse candidates.
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