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Luxury Guest Services Specialist

2 months ago

White Plains, New York, United States NetJets Full time
Position Overview
The Luxury Guest Services Specialist plays a crucial role in providing exceptional service to Owners and crew at an exclusive NetJets facility.

This position is dedicated to ensuring outstanding customer experiences by actively engaging with various service providers, including airports, FBOs, caterers, and ground transportation.

Key Responsibilities
- Cultivate Owner loyalty through personalized interactions and proactive service, anticipating needs and preferences.
- Manage a dynamic schedule based on flight activity, prioritizing tasks to meet weekly performance metrics.
- Address and resolve potential service disruptions promptly, maintaining clear communication with relevant departments.
- Oversee the upkeep of lounge facilities, ensuring a welcoming environment for Owners and guests.
- Monitor and control inventory of high-value items, ensuring proper tracking and availability for Owner needs.
- Maintain stock levels of essential supplies, coordinating orders as necessary.
- Develop and implement site-specific operational practices to adapt to unique circumstances without compromising service quality.
- Collaborate with crew and Owner Services to enhance communication and swiftly address any issues that arise.
- Act as an advocate for Owners during operational challenges, demonstrating empathy and professionalism.
- Foster relationships with local vendors to ensure service expectations are met consistently.
- Provide advance notice of peak flight schedules to vendors, facilitating efficient service delivery.
- Participate in special events and training initiatives, contributing to marketing efforts by sharing insights on local facilities and potential business opportunities.
Qualifications
- Associate's degree in Hospitality or Aviation preferred.
- 2-4 years of experience in high-end hospitality customer service.
- Strong knowledge of aviation and exceptional communication skills.
- Ability to maintain composure in high-pressure situations while demonstrating diplomacy and problem-solving skills.
- Flexible availability, including weekends and holidays.
Note:
This description outlines essential functions but is not exhaustive. Additional responsibilities may be assigned as needed.