Bilingual Customer Service Representative

2 weeks ago


Portage, Indiana, United States Dan Bizik - State Farm Full time
Job Overview

Are you seeking a role that offers significant responsibilities and competitive pay? Consider a position in a reputable insurance agency as a Bilingual (Spanish/English) Front Office / Customer Service Team Member. While prior insurance experience is not mandatory, experience in office settings or customer service is highly valued.

About the Role: The agency has an immediate need for a full-time Bilingual Front Office/Customer Service Team Member. Candidates must be fluent in both English and Spanish and be prepared to obtain a Property and Casualty insurance license.

Key Responsibilities:

  • Perform a variety of administrative and office support tasks.
  • Field incoming phone calls and manage visitor interactions.
  • Engage in word processing, spreadsheet creation, and presentation development.
  • Maintain organized filing systems and manage documentation.
  • Schedule appointments efficiently.
  • Handle both incoming and outgoing communications with clients.
  • Process mail and billing statements.
  • Distribute informational materials and update client contact details.
  • Provide proof of insurance to clients as needed.
  • Deliver exceptional customer service consistently.
  • And additional related duties as assigned.

What We Offer:

  • Competitive hourly compensation.
  • Flexible scheduling options (both full-time and part-time roles available).
  • Valuable experience in a dynamic work environment.
  • Opportunities for professional growth and advancement within the agency.

Qualifications:

  • Bilingual proficiency in Spanish and English is essential.
  • Dependability and a proven history of excellent customer service are required.
  • Strong communication skills, including written, verbal, and listening abilities.
  • Willingness to obtain a Property and Casualty insurance license is necessary.
  • A reliable vehicle for commuting is required.
  • A clean criminal background is essential; a background check will be conducted.

If you are driven to excel and envision yourself thriving in this role, we encourage you to submit your resume for consideration.



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