Bilingual Customer Service Representative
2 weeks ago
Are you seeking a role that offers significant responsibilities and competitive pay? Consider a position in a reputable insurance agency as a Bilingual (Spanish/English) Front Office / Customer Service Team Member. While prior insurance experience is not mandatory, experience in office settings or customer service is highly valued.
About the Role: The agency has an immediate need for a full-time Bilingual Front Office/Customer Service Team Member. Candidates must be fluent in both English and Spanish and be prepared to obtain a Property and Casualty insurance license.
Key Responsibilities:
- Perform a variety of administrative and office support tasks.
- Field incoming phone calls and manage visitor interactions.
- Engage in word processing, spreadsheet creation, and presentation development.
- Maintain organized filing systems and manage documentation.
- Schedule appointments efficiently.
- Handle both incoming and outgoing communications with clients.
- Process mail and billing statements.
- Distribute informational materials and update client contact details.
- Provide proof of insurance to clients as needed.
- Deliver exceptional customer service consistently.
- And additional related duties as assigned.
What We Offer:
- Competitive hourly compensation.
- Flexible scheduling options (both full-time and part-time roles available).
- Valuable experience in a dynamic work environment.
- Opportunities for professional growth and advancement within the agency.
Qualifications:
- Bilingual proficiency in Spanish and English is essential.
- Dependability and a proven history of excellent customer service are required.
- Strong communication skills, including written, verbal, and listening abilities.
- Willingness to obtain a Property and Casualty insurance license is necessary.
- A reliable vehicle for commuting is required.
- A clean criminal background is essential; a background check will be conducted.
If you are driven to excel and envision yourself thriving in this role, we encourage you to submit your resume for consideration.
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