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Customer Support Associate

2 months ago

Portage, Indiana, United States Castle Subaru Full time

At Castle Subaru, **we are seeking both entry-level and seasoned Customer Support Associates for our sales and service divisions**. Our belief is that our employees are the key contributors to our achievements, and we are dedicated to providing an exceptional customer experience every day.

**Key Responsibilities**

Handle customer inquiries via phone and ensure follow-ups regarding sales or service appointments.

Respond promptly to online, telephonic, and live chat requests utilizing email, prepared scripts, and templates.

Offer initial product insights and guide customers to the right dealership resources.

Present preliminary financing alternatives tailored to customer requirements.

Engage with leads who are not ready to schedule an appointment or have missed their appointments.

Participate in team-building and process enhancement sessions while maintaining positive relationships with colleagues, sales teams, and dealership management.

Daily use of CRM tracking systems.

**Required Qualifications**

At least one year of experience in a customer service position, ideally within an automotive dealership.

Outstanding customer service abilities.

Excellent verbal and written communication skills.

A positive attitude and a strong work ethic.

Proficient computer skills.

**What We Provide**

401(K) plan.

Comprehensive medical and dental coverage (50% employer-paid premium).

Optional benefits (Accident, Vision, Life Critical Illness, Disability, and more).

Paid Time Off.

Discounts on employee vehicle purchases.

Flexible scheduling options.

**Career Growth Opportunities**

We are in search of qualified individuals who are eager to embark on their career journey with our team.