Service Advisor
1 week ago
At Castle Subaru, **we are seeking both entry-level and seasoned Client Care Specialists to join our dynamic sales and service teams**. Our employees are the cornerstone of our achievements, and we are dedicated to providing an exceptional customer experience every day.
**Key Responsibilities**
Manage incoming customer calls and coordinate follow-ups for sales or service appointments.
Promptly address inquiries received through internet, phone, and live chat using established scripts and templates.
Offer initial product insights and guide customers to the relevant dealership resources.
Discuss preliminary financing options tailored to customer requirements.
Engage with leads who are not yet ready to schedule an appointment or who have missed their appointments.
Contribute to team and process enhancement sessions while maintaining positive relationships with colleagues, sales teams, and dealership management.
Utilize a CRM tracking system on a daily basis.
**Qualifications**
A minimum of one year in a customer service position, ideally within an automotive dealership environment.
Outstanding customer service abilities.
Excellent verbal and written communication skills.
A positive attitude and a strong work ethic.
Proficient computer skills.
**What We Provide**
401(K) plan.
Comprehensive medical and dental coverage (50% employer-paid premium).
Optional benefits (Accident, Vision, Life, Critical Illness, Disability, and more).
Paid Time Off.
Discounts on vehicle purchases for employees.
Flexible scheduling options.
**Career Growth Opportunities**
We are looking for dedicated, high-quality individuals who are eager to build their careers within our organization.
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