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Bilingual Customer Service Representative

2 months ago

Portage, Indiana, United States Dan Bizik - State Farm Full time
Job Overview

We are seeking a dedicated and motivated individual for a role as a Bilingual (Spanish/English) Front Office / Customer Service Team Member within a reputable insurance agency. While prior experience in insurance is not mandatory, a background in office administration or customer service is highly valued.

Position Details:

Dan Bizik - State Farm Agency is looking for a full-time Bilingual Front Office/Customer Service Team Member. The ideal candidate must possess fluency in both English and Spanish and be prepared to acquire a Property and Casualty insurance license.

Key Responsibilities:

  • Perform various administrative and office support tasks.
  • Handle incoming calls and direct visitors appropriately.
  • Engage in word processing, create spreadsheets, and prepare presentations.
  • Conduct thorough Internet research and maintain strong communication with clients.
  • Additional tasks may include:
    • Organizing and filing paperwork
    • Scheduling appointments
    • Managing phone communications with clients and prospects
    • Processing incoming and outgoing mail
    • Mailing billing statements
    • Distributing informational brochures
    • Updating client contact details
    • Providing proof of insurance to clients
    • Delivering exceptional customer service
    • And more...

What We Offer:

  • Competitive hourly compensation
  • Flexible working hours (options for full-time and part-time roles)
  • Valuable professional experience
  • Opportunities for growth and advancement within the agency

Candidate Requirements:

  • Bilingual proficiency in Spanish and English
  • Dependable with a proven record of excellent customer service
  • Strong communication skills, both written and verbal
  • Willingness to obtain a Property and Casualty insurance license
  • Reliable transportation to and from work
  • Clean criminal background; a background check will be conducted

If you are driven to succeed and envision yourself thriving in this role, we encourage you to submit your resume for consideration.