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Healthcare Customer Service Specialist

2 months ago


Portage, Indiana, United States Secure Dental Full time
Job Overview

Salary: $16-18

Position Summary

The Dental Office Patient Coordinator serves as the primary point of contact for patients, managing administrative tasks to facilitate the smooth operation of the practice.

About Secure Dental

Secure Dental is dedicated to delivering exceptional dental care using cutting-edge technology. Our goal is to enhance our patients' lives through tailored dental services. We are committed to fostering an environment where every team member can achieve their personal and professional aspirations, guided by our core values of alignment, productivity, transparency, and results orientation.

Key Responsibilities

  • Welcome patients warmly and professionally.
  • Handle incoming calls and direct them to the appropriate department as needed.
  • Organize and modify patient appointments to optimize care and meet practice goals; conduct appointment reminder calls to ensure patient attendance.
  • Maintain and update patient records; review documentation, process registrations, and input data into the system; verify insurance benefits and document treatment in patient charts.
  • Discuss financial options with patients; process payments via point of sale; reconcile daily transactions.
  • Keep the reception area tidy and organized.
  • Participate in team meetings and complete required training sessions.
  • Perform additional duties as assigned by management.

Required Skills and Qualifications

  • Familiarity with dental terminology and the ability to explain basic procedures.
  • Proven ability to maintain a positive demeanor while managing multiple priorities in a team setting.
  • Commitment to confidentiality in all interactions.
  • Strong computer proficiency, particularly in MS Office Suite, Windows, and Google Suite.
  • Excellent organizational skills and accountability in administrative tasks.
  • Effective written and verbal communication abilities.
  • Capability to read, interpret, and create documents such as safety guidelines and procedure manuals.

Education and Experience

  • High school diploma or equivalent.
  • Minimum of one year of experience in a front desk role within a medical or dental environment.

Physical Requirements

  • Ability to sit for extended periods while using a computer.
  • Capacity to lift a minimum of 15 pounds.

Benefits

  • Health Insurance
  • 401(k) Retirement Plan
  • Paid Time Off
  • Potential for Incentive Compensation
  • Leadership Autonomy
  • Work-Life Balance with Fixed Hours
  • Opportunities for Professional Training and Development

Commitment to Diversity

Secure Dental is an equal opportunity employer that values a diverse workforce. We believe that a staff reflective of our community is essential for a successful and ethical business. We actively promote inclusion and hire local talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability.