Desktop Support Technician

2 months ago


Brooklyn, United States Integrated Resources Full time

Job Summary

The position will report to a UC Assistant Director. The position provides administrative support, optimization, administration and technical documentation for either a localized site and/or enterprise network system. The person in this position will oversees daily support for Unified Communications technologies and will proactively Identifies issues that are often difficult to detect and performs root cause analysis in finding resolution to Unified Communications systems failures or faults. Responsible for managing major projects that impact multiple facilities, clinics and the availability of mission-critical IT services.

General tasks and responsibilities will include:
• Hands on experience in architecture/design, implementation & administration of Unified Communications systems.
• Mobile device procurement iPhone, iPad and Samsung devices
• Working with Telecom carriers during implementations and outages
• Perform monthly invoice analysis, validation, and payment approval on all land, long distance, data, and wireless invoices to ensure compliance with vendor contracts.
• Perform bimonthly mobile device audits to determine if we should select a more cost-effective plan, or need to update our mobile catalog, and communicate concerns to managers.
• Track and resolve billing disputes/discrepancies with various carriers, present escalation issues, status reports and findings to Director.
• Manage mobile phone recycle and inventory program.
• Manage paging systems and equipment (Beepers)
• Assist in facility's Send Word Now notifications and systems update.
• Research past due balances to ensure they are cleared in a timely manner, and ensure credits are received and applied.
• Maintain an accurate inventory of all telecom circuits, numbers, and equipment.
• Work directly with vendor to resolve claims in an accurate and timely manner.
• Assist in configuring and installing various CISCO IP Phone models on CUCM various versions.
• Day to Day maintenance Cisco Unified Contact Center
• Assist in configuring Agents IP Phones for extension mobility allowing access to the system from all available desktops and IP phones.
• Assist in configuring and installing various CISCO IP Phone models on CUCM various versions.
• Perform move adds and changes on Cisco Unity Connection
• Assist in configuring Agents IP Phones for extension mobility allowing access to the system from all available desktops and IP phones.
• Attend all Telecommunications and HHC training (VoIP, Media, Breakthrough, Computer training and Customer Service Training)
• Perform other duties as assigned.



  • Brooklyn, United States inSync Staffing Full time

    Desktop Support Technician Pay Rate $25/hr, paid weekly Hours: Monday-Friday 8:00AM-5:00PM Location : New York City, NY 11207 (Brooklyn, NY area) Duration: 3 months temp to hire Job Summary: As a Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs. You'll work to create the ideal experience...


  • Brooklyn, New York, United States TEKsystems Full time

    Description:• Computer imaging and upgrade.• PC's and Printer deployment.• Wyse terminal setup and Configuration.• Configure Mobile devices (IPhone, IPad )• Clinical software installations. • Customer Service and Communication: • Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a...


  • Brooklyn, New York, United States inSync Staffing Full time

    Position: Desktop Support TechnicianCompensation: $25/hour, paid weeklyWork Schedule: Monday to Friday, 8:00 AM - 5:00 PMLocation: New York City, NY (Brooklyn area)Contract Duration: 3 months with potential for permanent placementRole Overview:As a Desktop Support Technician, you will be integral in providing exceptional assistance to our clients while...


  • Brooklyn, New York, United States inSync Staffing Full time

    Position: Desktop Support TechnicianCompensation: $25/hour, paid weeklyWork Schedule: Monday to Friday, 8:00 AM - 5:00 PMLocation: New York City, NY (Brooklyn area)Contract Duration: 3 months, with potential for permanent placementRole Overview:As a Desktop Support Technician, you will be instrumental in delivering exceptional service to our clients while...


  • Brooklyn, New York, United States inSync Staffing Full time

    Position: Desktop Support TechnicianCompensation: $25/hour, paid weeklyWork Schedule: Monday to Friday, 8:00 AM - 5:00 PMLocation: New York City, NY (Brooklyn area)Contract Duration: 3 months, with potential for permanent placementRole Overview:As a Desktop Support Technician, you will be integral in providing assistance to our clients while proactively...


  • Brooklyn, New York, United States US Tech Solutions Full time

    About the RoleWe are seeking a highly skilled and motivated Rotational Desktop Engineer to join our team at US Tech Solutions. As a key member of our IT department, you will play a vital role in delivering exceptional support to our employees and ensuring seamless service delivery.Key ResponsibilitiesPlatform Support: Engage in supporting our company's...

  • IT Support

    4 weeks ago


    Brooklyn, United States TalentBurst Full time

    Job - IT Support Admin Location: 895 Central Ave, Cincinnati, OH 45202 4+ MonthsOnsite Job Summary The National Field Services technician is to provide support for all employees at Client, and is responsible for resolving support requests as well as meeting customer satisfaction, and continuous service delivery demands. Support in this position includes the...

  • IT Support Specialist

    2 weeks ago


    Brooklyn, New York, United States Nesco Resource Full time

    Position Overview: Essential Qualifications: - Minimum of 2 years of experience in technical assistance within a computing support setting. - An associate degree in computer science, business, or equivalent professional experience. - Ability to thrive in a customer-focused, collaborative team atmosphere. - Strong interpersonal, verbal, and written...

  • IT Support Specialist

    2 weeks ago


    Brooklyn, New York, United States Visron Technical Full time

    Visron Technical is a prominent player in the financial services sector, providing a wide range of banking solutions to diverse clientele. Our organization is committed to delivering exceptional service across various customer segments, including retail, corporate, and investment banking. Key Qualifications Minimum of 2 years of experience in technical...


  • Brooklyn, New York, United States Varite Full time

    Compensation Range: $50- $52/hr. On-Site Requirement: Key attributes sought by the hiring manager include: ReliabilityPunctualityQuick Learning AbilityPossessing fundamental computer technical skills, alongside the capability to troubleshoot computer issues and adhere to technical documentation is essential. Successful candidates will demonstrate proficiency...

  • Help Desk Technician

    2 months ago


    Brooklyn, United States City of New York Full time

    The Kings County District Attorney’s Office (KCDA) is one of the largest prosecutors’ offices in the country and is committed to developing and implementing innovative prosecutorial strategies that will fulfill our vision of keeping Brooklyn safe while at the same time ensuring fairness and justice for all. KCDA has an exciting opportunity to work as a...


  • Brooklyn, United States Align Communications Full time

    Join the Team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love? At Align, our professionals are the key to our success. We dont just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. Were a group of...

  • IT Support Engineer

    1 week ago


    Brooklyn, New York, United States Chelsea Technologies Full time

    Chelsea Technologies is a leading technology solutions and managed services provider, specializing in top-tier IT services for clients across multiple states. As a cloud-first company, we implement the latest cloud technologies to meet the unique needs of our primarily regulated industry clientele. We are seeking an ambitious and driven IT Support Engineer...

  • IT Support Engineer

    3 days ago


    Brooklyn, New York, United States Chelsea Technologies Full time

    About the RoleChelsea Technologies is a rapidly growing technology solutions and managed services provider seeking an ambitious technical support engineer to provide exceptional on-site IT support to our clients in the New York area.Key ResponsibilitiesProvide Level 1 IT support to clients, resolving day-to-day technology issues and ensuring minimal...


  • Brooklyn, New York, United States Visron Technical Full time

    Company Overview:Visron Technical is a prominent financial institution with a significant presence in the banking sector. Our organization caters to a diverse clientele, including retail, small business, corporate, and investment clients, ensuring a comprehensive range of services. Position Summary:As a Technical Support Engineer, your primary objective will...

  • IT Support Specialist

    4 weeks ago


    Brooklyn, United States PBS Facility Services Full time

    About the role: PBS Facility Service is seeking a highly motivatedand skilled IT Support Specialist to join our team. The successful candidatewill play a crucial role in ensuring the smooth operation of our organization'sinformation technology systems, including mobile devices. If you are passionateabout technology, enjoy problem-solving, and excel in a...

  • IT Support Specialist

    2 weeks ago


    Brooklyn Park, Minnesota, United States Synergy Consulting Group, Inc. Full time

    Position Overview: The role involves delivering hardware and infrastructure assistance to clients at designated locations. This position collaborates closely with fellow IT professionals, system integrators, and management to ensure that the computing environment, assets, and supporting architecture remain dependable and secure, while also complying with...

  • IT Support Specialist

    2 weeks ago


    Brooklyn Park, Minnesota, United States Synergy Consulting Group, Inc. Full time

    Position Overview: The role involves delivering hardware and infrastructure assistance to clients at designated locations. This position collaborates closely with fellow IT professionals, system integrators, and management to guarantee that the computing environment, assets, and supporting architecture are dependable and secure, while also ensuring...


  • Brooklyn, New York, United States Doral Health & Wellness Full time

    A Technical Support Specialist serves as the primary liaison between Doral Health & Wellness users and the information technology (IT) department. The key responsibilities encompass addressing user inquiries through various communication channels, assisting users in configuring their computer systems, and troubleshooting and resolving technical issues.The...


  • Brooklyn, New York, United States Doral Health & Wellness Full time

    A Technical Support Specialist serves as the primary liaison between Doral Health & Wellness users and the information technology (IT) division. Key responsibilities include addressing user inquiries through various communication channels, assisting in the configuration of computer systems, and troubleshooting and resolving technical issues faced by...