Desktop Support Technician II US
3 weeks ago
Pay Rate $25/hr, paid weekly
Hours: Monday-Friday 8:00AM-5:00PM
Location : New York City, NY 11207 (Brooklyn, NY area)
Duration: 3 months temp to hire
Job Summary:
As a Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs.
You'll work to create the ideal experience that any customer would seek to encounter.
- Creating and resolving Desktop issues for employees Onsite and Remote.
- Primary duties will include standard desktop/Laptop break/fix items
- Receive user calls and offer remote or on-site support.
- Troubleshoot system, office, hardware, and business applications
- Management and installation of equipment in the meeting room (projector, laptop, and videoconference)
- Monitor calls, incidents and requests using client provided ServiceNow tool
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Ability to setup, configure and add all hardware.
- Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site.
Qualifications:
- Drug-screen and Background screening
- 1-2 years of related work experience
- Reliable transportation
- Solid experience and understanding of IT services and products.
- Enthusiastic about technology and willing to learn and stay on the cutting edge.
- Must be able to lift up to 40lbs
- Personable.
- Relatable and responsible when interacting with ALL customers.
- Consultative approach to solving issues.
- Reliable transportation
TOP required skill:
- Desktop Support Hardware/Software
Overall years of experience:
- 1-2 years of experience supporting PC Hardware and software.
Specific certifications or education:
- A+ certification
Benefits (employee contribution):
Health insurance
Health savings account
Dental Insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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