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Reconstruction Operations Manager
3 days ago
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Hotel Operations Manager
2 months ago
Works closely with General Manager in overseeing hotel operations, including guest relations, front desk, housekeeping, maintenance, finances, teambuilding, and staff development
Responsible for all phases of hotel management, including sales and marketing, human resources, food and beverage, and budgeting/forecasting
Empowers associates to provide superior customer care to guests, associates, and other visitors
Supervises the work of all hotel department heads
Responsible for the operation of all aspects of the hotel in the absence of the General Manager
Approves plans, budgets, staffing, and general operating procedures for the rooms, housekeeping, maintenance, and security departments
Functions as an administrative link between and among departments
Monitors internal cost control procedures
Assists the General Manager in developing and implementing long-range and annual plans, operating reports, forecasts, and budgets
Monitors safety conditions and employees’ adherence to safety procedures
Receives, investigates, and acts upon complaints from guests and employees
Participates in on-going facility inspections throughout the hotel to assure that cleanliness, safety, and other standards are consistent
Performs other duties as assigned
Company information
Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel company within the BWH℠ Hotels global enterprise. With 19 brands and approximately 4,300 hotels in over 100 countries and territories worldwide*, BWH Hotels suits the needs of developers and guests in every market. Brands include Best Western, Best Western Plus, Best Western Premier, @HOME by Best WesternSM, Executive Residency by Best Western, Vīb, GLō, Aiden, Sadie, BW Premier Collection and BW Signature Collection. Through acquisition, WorldHotelsTM Luxury, Elite, Distinctive and Crafted collections are also offered. Completing the portfolio is SureStay, SureStay Plus, SureStay Collection and SureStay Studio franchises**. For more information visit www.bestwestern.com, www.bestwesterndevelopers.com, www.worldhotels.com and www.surestay.com.* Numbers are approximate, may fluctuate, and include hotels currently in the development pipeline.**All Best Western, WorldHotels and SureStay branded hotels are independently owned and operated.
Hospitality, Travel & Tourism, Hotel Management, Lodging, Hospitality Services
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