Care Coordination Operations Manager

2 weeks ago


Lewisville, Texas, United States Armina Health Full time

Armina Health is seeking a skilled individual for the role of Care Coordination Operations Manager. This position is essential in leading a dedicated team that ensures a seamless continuum of care for patients throughout their healthcare journey. As a pivotal member of our organization, you will have the opportunity to significantly impact patient care experiences.

In this role, the Care Coordination Operations Manager will oversee the coordination of patient services across various clinics, collaborating closely with healthcare professionals, referral sources, and other key stakeholders to facilitate timely and effective care delivery. Your responsibilities will include direct oversight and support for the Lead Care Coordinator, ensuring that all aspects of patient care are managed efficiently.

Key Responsibilities

• Supervise the patient management processes executed by the care coordination team.

• Monitor and log all incoming patient inquiries daily, distributing them to relevant Physician Liaisons and Practice Managers on a weekly basis.

• Address and resolve escalated issues through effective communication, both over the phone and in person.

• Relay issue resolutions to Practice Managers, Physician Liaisons, Human Resources, and Compliance as necessary.

• Oversee the management of the answering service, ensuring all ethical and legal standards are upheld.

• Handle in-office communications, including phone, fax, and email correspondence.

• Coordinate patient transportation as required.

• Manage the time and attendance system for staff.

• Undertake additional projects as assigned.

Required Competencies

  • Strong initiative and proactive approach
  • Exceptional management and leadership capabilities
  • Robust business insight
  • Attention to detail
  • Effective communication and delegation skills
  • Customer service orientation
  • High emotional intelligence
  • Ability to motivate and energize team members
  • Talent identification, training, and retention skills
  • Proficient in multitasking and time management
  • Professional and approachable communication style
  • Bilingual candidates are preferred
Qualifications

Preferred Education and Experience
  • Bachelor's degree or higher in a healthcare-related field
  • Experience in patient care coordination or a similar role
  • Strong background in business and sales
  • Minimum of 2 years in call center management
  • At least 2 years of experience in Personal Injury cases
  • Commitment to client service excellence
  • Prior management experience
  • Strong writing and communication skills
  • Experience working in cross-functional teams
  • Preferred experience in customer service/sales with after-hours on-call responsibilities
Benefits

• Comprehensive Health, Dental & Vision Benefits

• Matching 401k Plan

• Paid Time Off: 10 days in the first year, 15 days from years 2-4, and 20 days after 4 years

• 8 Paid Holidays
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