Front Desk Agent at Vintage Hotels LLC

3 weeks ago


Lewisville, United States Vintage Hotels LLC Full time $13 - $14
Job DescriptionJob Description

Vintage Hotels LLC in Lewisville, TX is looking for one front desk agent to join our 33 person strong team. We are located on 1657 South Stemmons Freeway. Our ideal candidate is attentive, motivated, and hard-working.

Benefits

  • We offer many great benefits, including free early access to your pay through Homebase.

Responsibilities

  • Maintains compliance with company policies, practices, procedures and safety standards.
  • Required to be flexible on working all shifts when needed unless stated otherwise in writing signed by the General Manager prior to hire. 
  • Weekends required.
  • Assists in booking meetings and groups.
  • Works closely with Sales Department on upcoming events, tours, groups, etc.
  • Works closely with Facilities Manager to inform them of occupancy forecasts, changes, guest deficiencies, etc.
  • Checks, replenishes, and maintains inventory on all Guest Service Incentives and Market Place as directed by the Guest Service Manager.
  • Handles petty cash and paid put transactions.
  • Participates in property staff meetings as directed.
  • Reports to the Assistant Manager and General Manager, significant results, problems, and personnel actions regarding assigned personnel or guest concerns. 
  • Checks and records pertinent comments into Front Desk daily email log, communicating service recovery, challenges, follow ups, leads, etc.
  • Utilizes guest service recovery and tools implemented to increase guest service, managing the guest service experience creating memorable service experiences.
  • Executes other associated responsibilities as directed by the Assistant General Manager and General Manager.
  • If applicable, inspects all conference rooms and common areas each day to ensure setup, cleanliness, & security standards are met.
  • Reports in a proper uniform which is cleaned and pressed.


Qualifications

  • Proven experience working as a front desk agent or similar position
  • Knowledge of spreadsheets and word processing documents
  • Excellent customer service skills and courteous phone manner
  • Time-management and organizational skills
  • High school diploma or GED required
  • Previous Front Desk experience preferred
  • Must have excellent verbal and written communication skills
  • Must be organized, efficient and prioritize work
  • Must have a basic level of proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
  • Must have good guest relation skills with strong emphasis on problem solving techniques
  • Must be a team player with the ability to work well in groups
  • Must be able to multi-task
  • Must be available to work weekends


We are looking forward to receiving your application. Thank you.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $13.00 - $14.00/hour.

About Vintage Hotels LLC: Vintage Hotels LLC is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.lq.com.


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