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Customer Success Manager, Public Sector

1 month ago


Reston, United States Trellix Full time

Customer Success Manager for customers in the Nordics, Benelux and UKI - Fluent Dutch & English Speaker The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful renewal. Location:

Remote US About You: 5+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus Ability to travel > 25% of the time Experience working successfully with a portfolio of public sector clients, leading to adoption, expansion, and renewals of our dynamic products. The ideal candidate has experience working with public sector/federal accounts Strong customer orientation with the ability to manage complex projects and conflicting requirements. Outstanding communication skills and ability to collaborate cross functionally You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base University degree or equivalent experience

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