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Customer Success Manager

2 months ago


Reston, United States Palo Alto Networks Full time

Palo Alto Networksis the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you

Palo Alto Networks (Evident Team) is looking for a dedicated and hardworking Customer Success Manager who will work with customers post-sale and be the point of contact to ensure they have the best experience and get the most value and ROI from our platform. The Customer Success Manager should be extremely professional, have attention to detail, and excellent skills on the phone.

LOCATION - Reston, VA or Pano, TX

Responsibilities:

Advise customers on best methods to take full advantage of our platform

Form strong relationships with customers via email and telephone and work to keep them fully engaged throughout the process

Track and ensure a high renewal rate is achieved

Work with existing customers on upsell opportunities

Travel periodically to customer conferences or onsite meetings

Report on customer satisfaction and feedback

Qualifications:

2-3 years of Customer Success Manager experience

Professional written and verbal communication skills

The ability to manage and lead meetings with customers by phone and via web using Zoom

Personable with a proven ability to establish and build effective working relationships

Passion for customer service and sales

Ability to multitask and handle matters with no supervision and with excellent follow up

High attention to detail

Energized by making customers happy and successful

Experience in Salesforce

Learn more about Palo Alto Networkshereand check out ourfast facts

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