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Customer Support Specialist
2 months ago
Job Summary:
Leading incorporation service company is seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Specialist. Registered Agents Legal Services, LLC provides a comprehensive range of incorporation and corporate filing services to entrepreneurs, legal and accounting firms nationwide. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for someone who enjoys interacting with customers and has strong communication skills.
**Responsibilities**:
- Assist with all administrative functions of the company; answer and direct phones, data entry, check processing, produce and distribute correspondence memos, letters, faxes and forms, process daily mail and provide information by answering client questions and requests.
- Assist customer service team with document retrieval and preparation and other projects as needed.
- Assist with in-house collections efforts
- Maintain accurate and detailed records of customer interactions in our database
- Perform data entry tasks to update customer information and process orders
**Skills**:
- Strong customer service skills with the ability to handle difficult situations professionally
- Excellent verbal and written communication skills
- Proficient in data entry and navigating computer systems
- Demonstrate excellent phone etiquette and professionalism in all customer interactions
- Ability to effectively communicate product information and benefits to customers
- Strong problem-solving skills with the ability to think quickly on your feet
We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team today and become a valuable member of our customer service department
**Job Types**: Full-time, Part-time
Pay: $34,000.00 - $36,000.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Work Location: In person
