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Customer Support Specialist

2 months ago

Wilmington, North Carolina, United States PeopleShare Full time
Seeking a rewarding Monday to Friday opportunity?PeopleShare is excited to announce openings for Customer Support Specialists - Temporary Role with a $100 Sign-On Bonus upon first paycheck
Position Details for Customer Support Specialist:
  • Schedule: Monday - Friday with flexible hours
  • Compensation: Up to $21.00 per hour
  • Comprehensive training program provided

Benefits of Joining as a Customer Support Specialist:
  • No prior experience required; we offer thorough training
  • Positive and inclusive company culture
  • Collaborative environment where team members thrive

Key Responsibilities for Customer Support Specialist:
  • Handle inbound and outbound calls efficiently
  • Gather necessary information from clients and input into the system
  • Deliver exceptional service to clients, healthcare providers, and insurance companies
  • Successfully manage client prescription requests

Additional Responsibilities:
  • Respond to calls and inquiries from clients, healthcare professionals, and pharmacies, addressing their access to care and reimbursement needs.
  • Escalate issues as needed and collaborate with internal teams such as Program Management and IT to resolve challenges.

Qualifications for Customer Support Specialist:
  • High School Diploma or GED is required
  • Experience in customer service, call center, insurance, or related fields is advantageous
  • Strong attention to detail and excellent interpersonal skills

PeopleShare is a leading staffing agency with a variety of temporary and permanent positions available across multiple states. We are committed to providing equal employment opportunities to all individuals without discrimination based on race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other protected category under applicable laws. This commitment extends to all aspects of employment, including recruitment, hiring, placement, promotion, termination, and training.
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