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Evening Customer Support Specialist

2 months ago

Wilmington, North Carolina, United States GEODIS Group Full time

Customer Support Specialist - Evening Shift

As a vital member of our team, you will engage with clients through various communication channels, including phone and email, to manage orders and service modifications.

  • Address customer inquiries and resolve issues related to billing or service discrepancies, directing complex concerns to appropriate departments for further investigation.
  • Efficiently process and record all customer transactions, ensuring accurate inventory management through regular stock assessments.
  • Facilitate urgent shipping requests by collaborating with logistics teams to ensure timely delivery of products.
  • Foster positive relationships with clients by addressing all questions and concerns regarding invoices, shipments, and inventory in a professional and effective manner.

Qualifications:

  • High school diploma or equivalent educational background.
  • At least 6 months of relevant experience or training in customer service.
  • Familiarity with AS400 systems and warehouse management software is advantageous.
  • Proficient in writing reports, business correspondence, and procedural documentation.
  • Strong presentation skills with the ability to engage effectively with managers, clients, and colleagues.