Administrator - Customer Service and Coordination

1 month ago


Lexington, United States (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f Full time

Administrator - Customer Service and Coordination Resourcing Group is working with a local Housing Association based in Exeter who would like to hire an additional team member to join their office-based team. This public sector landlord maintains their own housing stock, carrying out repairs and maintenance on behalf of their tenants. This can be offered as a hybrid role, working in the office and at home 50/50 if preferred. The role will involve: Taking and making telephone calls - this is a busy role, so a high volume of calls come in on a daily basis Managing emails and communicating both internally and externally General administrative tasks Managing internal jobs and work in progress from an administrative capacity Liaising with tenants, managing expectations, and delivering a great customer journey Ensuring that the tenant receives excellent feedback and customer service Ideally, an understanding of compliance would be advantageous. This is not a deal breaker; a strong scheduler can be taught this aspect of the role, but having some basic knowledge in a previous role would be beneficial. This is an initial 6-month contract, but could genuinely become longer-term and permanent further down the line. It could be extended beyond this, but initially, it is being offered as a 6-month temporary role. #J-18808-Ljbffr



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