Sales Support Specialist
4 months ago
If you have an eye for fashion, a passion for excellence and want to join a fun, dynamic team that is at the forefront of the furniture industry then Four Hands is the place for you. Four Hands is a highly progressive company with great culture and awesome benefits and we are looking to add to our record breaking team
In This Role
- Maintain a complete understanding of the customer base in the specified category/ geographical area of focus
- Maintain a complete understanding of all pricing levels, order minimums and reorders for all customers
- Maintain a complete understanding of shipping procedures
- Display a thorough understanding of order processing from quote to shipment
- Provide solid customer claim/issue resolution skills
- Monitor all incoming containers and order backlog to prioritize shipment building and maximize onboarding efficiencies
- Determine customer service requirements by maintaining consistent contact with customers and Account Executive; analyzing information and providing solutions
- Maintain and improve customer service quality, by resolving problems, identifying customer service trends, evaluating processes to determine system/process improvements and implementing change
- Maximize customer operational performance by providing resources and technical advice
- Coordinate new product implementation; presentations, training materials, and product information as needed
- Cross train within the Sales Support department/Sales team as requested/needed
- Travel to trade show as needed, supporting the Sales team with order processing
- Develop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed
- Uphold our Core Values and be a valuable member of the Four Hands Team
- Other duties as assigned by Management
The Ideal Person
- 2+ years of customer service experience
- Bachelor's Degree strongly preferred
- Proficient in Microsoft Office with an emphasis on Outlook and Excel
- Ability to multitask effectively and efficiently and stay organized and focused in a fast-paced environment
- Exhibit a friendly and helpful manner and be able to work well with others in a team environment
- Excellent organizational skills
- Ability to make decisions and work independently
- Active and engaged listener, with the ability to clearly and concisely communicate with various audiences
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