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Sales Support Specialist

2 months ago

Austin, Texas, United States Omni Hotels & Resorts Full time

Location

Omni Hotels & Resorts

Omni Hotels & Resorts is a distinguished leader in the hospitality industry, known for providing exceptional service and creating memorable experiences for guests. Our commitment to excellence is reflected in our work environment, where associates thrive through comprehensive training and mentorship. We take pride in fostering a culture of respect, gratitude, and empowerment, making it an ideal workplace for motivated individuals who are passionate about serving others.

Job Overview

We are currently seeking a Sales Support Specialist to join our dynamic team. This role is essential in providing administrative support to the Sales Department, assisting the Director of Sales and designated Sales Managers in daily operations, and ensuring effective communication in their absence.

Key Responsibilities

  • Maintain and manage the database to align with the business needs of the property while adhering to company-wide database standards.
  • Communicate guestroom block requests and modifications to the Reservations Department or Group Rooms Coordinator, ensuring accurate updates of guestroom room pickup.
  • Implement established procedures for tracking tentative business and reporting on lost, canceled, and turndown business.
  • Generate and review daily booking transaction reports to stay informed about new, updated, and lost business.
  • Collaborate with the Manager of Sales Systems to audit the database of accounts, contacts, profiles, leads, and activities, ensuring adherence to established standards.
  • Update plan values in the database, including Transient Protected, Group Rooms Budget, and Minimum Acceptable Rate.
  • Coordinate the application of Word merge forms and support administrative staff in sales, catering, and conference services.
  • Prepare and distribute sales and marketing reports to relevant stakeholders, including group bookings pace and sales production.
  • Maintain organized folders and master copies of monthly reports for reference.
  • Work closely with IT staff to troubleshoot software and database issues.
  • Assist in evaluating software and database requirements and report enhancement needs.
  • Train and support new employees on database applications and ongoing standards.
  • Ensure a fully trained backup for the Market Research Coordinator position.
  • Communicate regularly with the Manager of Sales Systems regarding database issues and updates.
  • Keep system manuals and standard operating procedures current and contribute to training materials.
  • Attend department meetings and complete other duties as assigned by management.

Qualifications

  • Previous experience in an administrative role is required; a college degree is preferred.
  • Excellent verbal and written communication skills in English are essential.
  • Proficiency in Microsoft Office is required.
  • Strong organizational skills are necessary for success in this role.

Omni Hotels & Resorts is an equal opportunity employer.