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Sales Support Specialist

2 months ago

Austin, Texas, United States Furniture Marketing Group Full time

Position Overview:

The Sales Support Specialist plays a crucial role in facilitating the sales process within the organization. This position involves establishing and maintaining productive relationships with vendor partners while securing optimal pricing options. The primary focus is on ensuring complete customer satisfaction through effective management of pricing proposals and daily operational tasks.

Key Responsibilities:

  1. Support for Sales and Design Teams
    • Assist Sales and Design teams with product inquiries and technical order details.
    • Oversee all customer projects and work orders, ensuring seamless implementation of orders and service requests.
    • Make necessary adjustments to orders during the budgeting phase.
    • Collaborate with various internal departments to ensure smooth project execution.
    • Provide regular updates to clients regarding the status of their projects and orders.
  2. Management of Sales Orders
    • Request and negotiate vendor pricing for services and products based on order size.
    • Support initial budgeting and quoting processes for clients.
    • Assist sales personnel in finalizing sales by confirming signed orders and client purchase agreements.
    • Remain engaged throughout the sales process to address any changes in project scope.
    • Participate in project and account meetings as necessary.
  3. Quality Assurance and Customer Experience
    • Ensure that performance standards are upheld for all customer-related activities.
    • Help establish pricing structures for all products and services based on contractual agreements and margin guidelines.
    • Maintain documentation standards for all account-related activities, ensuring adherence to established processes.
  4. Ongoing Responsibilities
    • Complete bid and RFP documentation as required.
    • Manage team assignments to balance workload effectively.
    • Engage in scheduled team meetings to foster collaboration.
  5. Additional Duties
    • Perform other responsibilities as assigned.