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Technical Sales Support Specialist

2 months ago

Austin, Texas, United States Intelliswift Full time
Job Title: Technical Sales Support SpecialistCompany: Intelliswift

Pay Rate Range: $22/hr. to $24/hr. on W2
Fully Remote

Overview:

The role of a Technical Sales Support Specialist is to become a knowledgeable resource on products during their development cycle.

This position involves providing expert technical assistance to clients regarding the product offerings.

Key Responsibilities:
  • Showcase the advantages of product technologies to help clients achieve their goals
  • Deliver insights and strategic guidance to clients on the use of complex products
  • Evaluate industry trends, competitive landscape, and market data to highlight the benefits of solutions
  • Advise on product and service configurations to facilitate system design and integration
  • Develop and implement a comprehensive go-to-market strategy in collaboration with various departments
  • Communicate product quality standards effectively across the team
Required Skills:

Strong verbal and written communication abilities, problem-solving skills, meticulous attention to detail, and interpersonal skills are essential.

Capability to work autonomously and manage time efficiently.

Familiarity with production methodologies, quality assurance, cost management, and strategies for optimizing manufacturing and distribution processes.

Comprehension of business and management principles related to strategic planning, resource allocation, and production techniques.

Education and Experience:

A Bachelor's degree in a relevant field is mandatory. An MBA or equivalent advanced degree is preferred.

0-2 years of relevant experience is required.

Essential Attributes:
  • Act as a technical expert on Digital Display Solutions and other Digital Signage offerings for sales teams and partners
  • Provide pre-sales technical assistance to sales subsidiaries, system integrators, and end users
  • Support system integrators and subsidiaries with product selection, specifications, and inquiries
  • Assist clients with software and service solutions setup and usage scenarios, including VXT, Lynk Cloud, and Tizen platform (SSSP)
  • Deliver tier 1 pre-sales technical support for LCD Signage, LED, Monitors, Hospitality TV, Solutions, and Pro Services
Timely Pre-Sales Technical Support for:
  • Sales Teams
  • Business Development Managers
  • Engage with key industry partners in the Digital Signage sector and provide market insights to Project Managers and Subject Matter Experts
  • Participate in and support industry events
  • Frequent travel may be necessary
  • Candidates should be prepared to work beyond standard hours as needed
  • A background in IT, IP networks, Digital Signage, and/or the Display industry is advantageous