Sales Support Specialist

2 weeks ago

Austin, United States Four Hands Full time
Job DescriptionJob DescriptionDescriptionFour Hands is the leading global designer and wholesaler of lifestyle home furnishings. We provide an elevated feel to the distinct pieces we design by blending styles, materials, and textures from all around the world. 

We design, manufacture, and distribute our products, supporting the growing needs of large retail chains, e-commerce businesses, independent regional stores, and interior designers. Four Hands has received numerous accolades, including ranking in the Inc. 5000 list 14 times and being named one of Austin’s Top Workplaces for 4 years—achievements made possible by our dedicated employees.  
We’re on the lookout for a dynamic Sales Support Specialist to join our team and play a crucial role in enhancing and expanding our customer relationships. You’ll collaborate closely with Account Executives and engage with various internal teams to deliver exceptional service and drive our success forward. If you’re a proactive, dedicated team player eager to make a significant impact, this is your chance to help us reach new heights. 
In This Role
  • Develop and maintain a deep understanding of the customer base within your assigned category or geographical area 
  • Manage all aspects of orders, order fulfillment through our systems and ensuring alignment with customer needs 
  • Maintain a thorough understanding of shipping procedures to ensure accurate and timely delivery while optimizing processes  
  • Demonstrate comprehensive knowledge of the entire order process, from initial quote to final shipment 
  • Deliver exceptional customer service by resolving claims and issues effectively and efficiently 
  • Monitor all incoming containers and order backlog to prioritize shipment building and maximize onboarding efficiencies  
  • Identify and address customer service needs by regularly engaging with customers and Account Executives, analyzing feedback, and delivering effective solutions 
  • Enhance customer service quality by resolving issues, identifying trends, evaluating processes, and implementing improvements to drive continuous service excellence 
  • Maximize customer operational performance by providing resources and technical advice  
  • Coordinate new product implementation, including presentations, training materials, and detailed product information  
  • Cross train within the Sales Support department and Sales team as needed 
  • Support the Sales team at trade shows, assisting with order processing as needed 
  • Build and maintain strong relationships across all departments, delivering exceptional internal and external customer service  
  • Uphold our Core Values and be a valuable member of the Four Hands Team  
  • Other duties as assigned by Management 

The Ideal Person
  • 2+ years of customer service experience 
  • Bachelor's Degree strongly preferred 
  • Proficient in Microsoft Office with an emphasis on Outlook and Excel 
  • Ability to multitask effectively and efficiently and stay organized and focused in a fast-paced environment 
  • Exhibit a friendly and helpful manner and be able to work well with others in a team environment 
  • Capable of making decisions and working independently 
  • Active with the ability to clearly and concisely communicate with various audiences

BenefitsOur employees are the heart of our company, their professional and personal well-being in and out of the office is what we care about the most. What we offer:  
  • People First Culture – Flexible workspace, summer Friday hours, fully stocked kitchen, social outings & more 
  • Career Development  
  • Tuition Assistance Program   
  • FTO Policy with a paid day off on your Birthday 
  • Free comprehensive Employee Health Care Benefits (Health/Dental/Vision) and 401(k) + match 
  • Paid parental leave for both Moms and Dads 
 Check out fourhands.com/careers to explore more of our Benefits  

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