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Sales Support Specialist

2 months ago

Austin, Texas, United States Hilton Garden Inn Austin University Capitol Full time

Overview:

Opportunity:

Sales Support Specialist at Hilton Garden Inn Austin University Capitol District

Position Summary:

The role of a Sales Support Specialist at Hilton Garden Inn Austin University Capitol District involves engaging in a diverse range of responsibilities while collaborating with various team members and clients. Each day presents unique challenges and opportunities, ensuring that no two days are alike.

If you possess a friendly demeanor, a passion for customer service, and a knack for organization and detail, this position offers an excellent pathway for those aspiring to grow in hotel event management or sales.

Benefits & Perks:
  • Comprehensive Medical, Dental, and Vision Coverage
  • 401(k) Retirement Savings Plan
  • Paid Time Off (Vacation, Sick Leave, Paid Holidays)
  • Health Savings Account (HSA)
  • Dependent Care Flexible Spending Account
  • Employee Assistance Program
  • Employer-Paid Life Insurance and Accidental Death & Dismemberment
  • Employer-Paid Monthly Parking
Career Advancement Opportunities:

Potential pathways include roles such as Catering Sales Manager, Group Sales Manager, or Event Manager.

Key Responsibilities:

Providing Administrative Assistance to the Sales & Catering Team:

  • Responding to inquiries via phone and email, gathering essential information regarding guest room blocks and events.
  • Acting as a lead qualifier for group, catering, and business travel inquiries.
  • Creating proposals using eProposal Tool, Cvent, and other relevant platforms.
  • Drafting contracts for final approval by sales managers.
  • Assisting in generating daily and weekly reports as required by the property.
  • Preparing client files and checklists for events.
  • Supporting client appreciation initiatives, including gifts and thank-you notes.
  • Coordinating in-house amenities for VIP guests.
  • Managing sales materials, including kits and fact sheets.
  • Conducting client site tours as needed.
  • Distributing breakfast vouchers.
  • Assigning Hilton Reward Points for confirmed groups.
  • Filing event folders post-completion.
  • Managing rooming lists and billing setups.
  • Completing and distributing group resumes to relevant departments.
  • Blocking space for internal events.
  • Calculating commissions, rebates, and subsidies.
  • Performing additional duties as assigned by supervisors.

Essential Skills:

  • Organizational Skills: Strong ability to manage time and prioritize tasks effectively.
  • Efficiency: Capable of completing tasks quickly and accurately.
  • Attention to Detail: Focused on precision and accuracy in all assignments.
  • Adaptability: Able to maintain performance under pressure and adapt to changes.
  • Written Communication: Proficient in conveying information clearly in writing.
  • Oral Comprehension: Skilled in understanding spoken information and ideas.
  • Relationship Building: Ability to foster trust and collaboration with colleagues and clients.
  • Computer Proficiency: Familiar with software systems such as Microsoft Word, Excel, and Delphi.
  • Professionalism: Demonstrates confidence and respect in interactions.
  • Event Management: Capable of managing multiple clients and understanding sales and event systems.
Work Environment:
  • Work hours may vary, including weekends and holidays.
  • Physical requirements include standing for extended periods and lifting up to 25 pounds.
Company Values:

We believe in the strength of our people, commitment to excellence, and the importance of agility in our operations.

About Us:

HHM Hotels is an equal-opportunity employer committed to diversity and inclusion in the workplace.