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Customer Support Manager

2 months ago

Cincinnati, United States Resurgence Management Full time
Job DescriptionJob Description

The Customer Support Manager is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Support division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a strong sense of motivation and professional demeanor in order to thrive in our firm. Once proficiency is shown consistently by the Customer Support Manager, the opportunity to develop into more of a leading role will be discussed with the Director of Customer Outreach.

 

Essential Job Responsibilities:

  • Thoroughly track, organize and document all interactions with current consumers and potential new leads ensuring all departments are fully aware and all on track with one another
  • Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm
  • Research and problem solve client issues by networking with other Customer Success Representatives who have seen success within the realm of the issue you are having
  • Attend additional training sessions and seminars provided by the firm to achieve a higher level of success
  • Build valuable relationships with clients to ensure the satisfaction of the clients' brand line

 

Preferred Qualifications:

  • Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience 
  • Must have highly developed communication skills (written and verbal), interpersonal, problem-solving, and customer service skills
  • Must be able to work a full-time schedule for this particular role 
  • Demonstrated consistency in achieving and exceeding goals a and strong customer orientation

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