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Customer Support Associate

2 months ago

Cincinnati, Ohio, United States Community Choice Financial Family of Brands Full time

Position Overview:

As a Customer Support Associate, you will be a vital contributor to ensuring that both our valued and prospective clients receive outstanding service while accessing the financial solutions they require. You will embody our collective values and engage in Company initiatives that promote customer advocacy, business growth, and personal advancement. Your enthusiastic and service-oriented demeanor will foster a positive and respectful atmosphere, empowering you to cultivate a fulfilling career with opportunities for advancement based on performance.

Key Responsibilities:

  • Deliver an exceptional customer experience throughout the entire loan or pawn process by educating clients and providing tailored recommendations based on their financial requirements.
  • Assist in managing customer accounts by processing payments, scheduling, and overseeing customer appointments.
  • Achieve Company performance benchmarks by leveraging partnerships, obtaining referrals, and actively participating in community and in-store events.
  • Build and nurture customer relationships to generate new business, enhance store profitability, and strengthen brand loyalty.
  • Accurately enter and maintain customer data in the Point-of-Sale systems.
  • Ensure compliance with Company policies and procedures, as well as local, state, and federal regulations.
  • Engage in continuous training to remain informed about our products and processes.
  • Thrive in a dynamic and fast-paced environment, managing multiple tasks efficiently to meet both individual and team performance goals.
  • Utilize strong interpersonal skills to effectively communicate and interact with customers and Team Members at all levels.
  • Maintain a full-time work schedule with regular in-person attendance, including some weekend hours.

Qualifications:

  • High School Diploma or equivalent is required.
  • Exceptional verbal and written communication skills.
  • Ability to maintain a professional and courteous demeanor with customers and colleagues.
  • Proficiency in operating phones, Point of Sale systems, Microsoft Office, and other relevant software.
  • Must be at least 18 years of age.
  • Successful completion of a criminal background check is required.
  • Physical demands include the ability to remain stationary, lift and move up to 25 pounds, and navigate the store environment.

Preferred Skills:

  • Six months of experience in customer service or cash handling.
  • Background in retail, financial services, loans, banking, or the service industry.

What We Offer:

  • A comprehensive training program for new hires.
  • Access to a robust learning management system with e-learning modules and training programs for professional and personal growth.
  • Opportunities for career advancement based on performance.
  • Multiple medical insurance coverage options, including free telemedicine and HSA/FSA options.
  • Traditional and Roth 401(k) retirement plans with a generous Company match.
  • Company-sponsored life and AD&D insurance.
  • Voluntary benefits, including dental, vision, and disability plans.
  • Paid Time Off accrual.
  • A diverse and inclusive workplace culture.
  • A relaxed business casual dress code.

About Us:

The Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the U.S., committed to providing our Customers, Team Members, and Communities with the Power of Choice through our extensive network of brands and services.