Customer Support Assistant

2 weeks ago

Cincinnati, United States Pattern Promotions Full time
Job DescriptionJob Description

Customer Support Assistant - Pattern Promotions

Location: Cincinnati, OH
Job Type: Full-time (38 hours per week)
Salary: $750 to $1,300 per week

About Us:
At Pattern Promotions, we believe in creating future managers. We offer all of our collaborators an equal opportunity to progress their careers to a higher level. Great work comes with dedication, collaboration, and genuinely caring about our client's objectives and outcomes.

Job Description:
We are looking for a dedicated and customer-focused Customer Support Assistant to join our team. As a key member of our customer service department, you will provide outstanding support to our clients, helping to resolve issues, answer inquiries, and ensure a seamless customer experience.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Provide accurate information about our products and services
  • Troubleshoot and resolve customer issues or escalate them to the appropriate department
  • Maintain customer records by updating account information
  • Collaborate with team members to improve customer service processes
  • Monitor customer feedback and suggest ways to enhance the customer experience
  • Assist in the preparation of reports and analysis of customer support metrics

Qualifications:

  • High school diploma or equivalent; a degree in a related field is a plus
  • Strong communication skills, both verbal and written
  • Excellent problem-solving abilities and attention to detail
  • Ability to work efficiently in a fast-paced environment
  • Proficiency in MS Office and experience with customer support software
  • A positive attitude and a strong commitment to customer satisfaction

Benefits:

  • Competitive weekly salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional growth and career advancement
  • Supportive and collaborative work environment

Join Pattern Promotions and contribute to a team that values dedication, collaboration, and a genuine commitment to our clients' success. Apply today and take the first step toward a rewarding career with us

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