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Customer Support Specialist

2 months ago

Cincinnati, Ohio, United States Fresh Form Draft Full time
Customer Support Specialist

Department: Fresh Form Draft

Employment Type: Full Time

Location: Remote

Compensation: $3,680 - $4,250 / month

Overview

Join Fresh Form Draft as a Customer Support Specialist

Company: Fresh Form Draft
Salary: $3680 to $4250 per month
Schedule: Monday to Friday

Position Summary:
The Customer Support Specialist at Fresh Form Draft is tasked with delivering exceptional client assistance by managing incoming and outgoing communications, addressing client queries, resolving concerns, and providing information about products and services. The ideal candidate will possess excellent communication skills, a welcoming attitude, and the capability to thrive in a dynamic environment.

Key Responsibilities
  • Manage incoming and outgoing communications with professionalism and courtesy.
  • Assist clients with inquiries regarding products, services, and account details.
  • Resolve client issues and complaints promptly and effectively.
  • Provide detailed information about Fresh Form Draft's offerings.
  • Process orders, returns, and exchanges efficiently.
  • Maintain precise records of client interactions and transactions.
  • Follow up on client communications as necessary.
  • Achieve performance targets for communication handling, response time, and client satisfaction.
  • Collaborate with colleagues to enhance client service processes.
  • Stay informed about product knowledge and company policies.
Qualifications
  • High school diploma or equivalent; further education is advantageous.
  • Prior experience in customer service or a support role is preferred.
  • Outstanding verbal and written communication abilities.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in utilizing computer systems and support software.
  • Ability to manage stressful situations with composure and effectiveness.
  • Flexibility to work various shifts, including evenings and weekends.
Benefits
  • Health, dental, and vision insurance.
  • Paid time off (PTO) and holiday compensation.
  • Retirement savings plan with company contribution.
  • Opportunities for professional growth.
  • Employee discounts on Fresh Form Draft products.
  • Continuous training and development programs.