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Customer Support Specialist

2 months ago

Cincinnati, Ohio, United States Insight Global Full time
Required Skills & Experience

1+ years of experience in customer service - Exceptional communication skills and proficient in English - Strong grammar proficiency - Possesses a positive and approachable demeanor.

Job Overview


A prominent employer is seeking a Video Banker to enhance their Client First Center Virtual Support Services team.

The role involves addressing customer inquiries related to banking products and services.


Key Responsibilities:
  • Identify and rectify technical issues; oversee processing systems for optimal performance.
  • Respond to customer inquiries regarding banking products and services.
  • Handle inquiries received through ITM sessions facilitated by advanced routing technology.
  • Stay informed about products, services, policies, and procedures.
  • Resolve customer inquiries or issues concerning any loan products offered.
  • Conduct thorough account research and utilize available support materials to address customer concerns.
  • Accurately perform customer account transactions and maintenance tasks.
  • Aim for first contact resolution for customer inquiries and issues.
  • Escalate customer requests that require additional expertise as determined by departmental leadership.