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Junior Customer Support Representative

2 months ago

Cincinnati, Ohio, United States Daily Dot Art Full time
Welcome to Daily Dot Art We are a vibrant and innovative company dedicated to enhancing the artistic journey of our clients. Our team is composed of enthusiastic individuals who are passionate about delivering exceptional service and support.

Position Overview: Daily Dot Art is looking for a motivated and friendly Entry-Level Customer Service Assistant to provide vital support to our customer service department. The ideal candidate will play a key role in ensuring our clients receive outstanding assistance and service. This position is ideal for those eager to begin a career in customer service.

Key Responsibilities:
  • Assist clients with inquiries, offering precise information regarding our offerings.
  • Respond to client communications through various channels in a professional and timely manner.
  • Support the customer service team in managing client accounts and addressing concerns.
  • Maintain comprehensive records of client interactions and transactions.
  • Help organize and manage customer service resources and documentation.
  • Provide administrative assistance to the customer service team, including data entry and filing tasks.
  • Assist in compiling reports on client feedback and service performance metrics.
Qualifications:
  • High school diploma or equivalent.
  • Strong written and verbal communication skills.
  • Excellent organizational and multitasking capabilities.
  • Proficiency in Microsoft Office Suite.
  • Able to work independently as well as collaboratively.
  • Positive demeanor with a customer-centric approach.
Benefits:
  • Competitive salary.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional growth.
  • Flexible work environment.