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Customer Service Support Specialist

2 months ago

Cincinnati, United States Formica Full time

We are looking for a detail-oriented problem solver to join our team as an Customer Service Support Specialist. The successful candidate will be enthusiastic, committed to servicing our customers promptly and professionally, and have a strong understanding of company policies, transactional processes, and product offerings.

Responsibilities:

  • Receive and process phone calls from the 1-800 Formica line, managing sample orders and answering product-related questions.
  • Manage the samples email inbox, accurately entering orders in the Formica systems
  • Place lab sample orders, handle related paperwork
  • Check stock levels and backorders with the samples warehouse/reps/customers.
  • Fill material bank orders and share leads with the Inside Sales team.
  • Send company communications to customers and employees.
  • Manage customer purchase orders from entry to fulfillment.
  • Handle customer complaints from initiation to resolution.
  • Establish positive business relationships with both internal and external customers.
  • Educate customers on our product offerings.
  • Create US and international shipping labels and paperwork for necessary orders.
  • Manage open orders and communicate status updates.
Requirements:
  • High School Diploma or GED required; Associate or Bachelor's degree preferred.
  • 2-5 years of data entry/customer service experience in a manufacturing environment preferred.
  • Excellent verbal and written communication and interpersonal skills; bilingual in English & Spanish or French is a plus.
  • Proficiency with Microsoft Office applications; knowledge of various ERP systems preferred.
  • Strong organizational and time management skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Entrepreneurial spirit, high energy, enthusiasm, and strong work ethic.
  • Flexible work schedule with core hours of M-F, 8:30 am-5 pm EST in office.
Additional Information:
  • This position reports to the Customer Service Supervisor and works closely with the Formica Inside Sales team, Field Sales, Marketing, Customer Service, and the customer base on all sample-related issues.
  • Offers an excellent introduction to Formica's business and a starting point for additional career opportunities at Formica.
  • Excellent compensation/benefits package.


To apply, please visit our Career Center.

Formica Corporationis an Equal Opportunity/Affirmative Action Employer, M/F/D/V. Only qualified individuals will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)