Customer Support Operations Specialist

2 weeks ago

Cincinnati, Ohio, United States Formica Full time

We are seeking a meticulous and analytical individual to fill the role of Customer Support Operations Specialist. The ideal candidate will demonstrate a passion for delivering exceptional service to our clients while possessing a comprehensive understanding of our policies, processes, and product lines.

Key Responsibilities:

  • Handle incoming calls from the customer service line, processing sample requests and addressing inquiries related to products.
  • Oversee the samples email account, ensuring accurate order entry into the company systems.
  • Facilitate laboratory sample requests and manage associated documentation.
  • Monitor inventory levels and backorder statuses in collaboration with the warehouse and sales representatives.
  • Assist in fulfilling material bank requests and provide leads to the Inside Sales team.
  • Disseminate company communications to both clients and team members.
  • Manage customer purchase orders from initiation through to delivery.
  • Address and resolve customer complaints effectively.
  • Build and maintain positive relationships with both internal and external stakeholders.
  • Educate clients about our product offerings and services.
  • Generate shipping labels and necessary documentation for both domestic and international orders.
  • Track open orders and provide timely updates on their status.
Qualifications:
  • High School Diploma or GED is required; an Associate or Bachelor's degree is preferred.
  • 2-5 years of experience in data entry or customer service within a manufacturing context is preferred.
  • Exceptional verbal and written communication skills; bilingual proficiency in English & Spanish or French is advantageous.
  • Proficient in Microsoft Office Suite; familiarity with various ERP systems is a plus.
  • Strong organizational skills and effective time management abilities.
  • Capability to multitask, prioritize, and manage time efficiently.
  • Demonstrated entrepreneurial spirit, high energy, and a robust work ethic.
  • Flexible working hours with core hours from Monday to Friday.
Additional Information:
  • This position reports to the Customer Service Supervisor and collaborates closely with the Inside Sales team, Field Sales, Marketing, and Customer Service departments.
  • Offers a valuable introduction to the business and a pathway for further career advancement.
  • Comprehensive compensation and benefits package available.

  • Customer Support Operations Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Formica Full time

    We are seeking a meticulous and analytical individual to fill the role of Customer Support Operations Specialist. The ideal candidate will be dedicated to delivering exceptional service to our clients in a timely and professional manner, possessing a comprehensive understanding of company policies, transaction workflows, and product details. Key...

  • Customer Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States LaRosa's Full time

    Position OverviewLaRosa's Guest Service Center is on the lookout for dedicated Customer Support Specialists to join our dynamic team.Interact with clients from diverse backgrounds.Leverage technology for daily operations.Benefit from stable schedules and opportunities for additional earnings.Enjoy employee discounts at our affiliated locations.Experience a...

  • Customer Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Fresh Form Draft Full time

    Customer Support SpecialistDepartment: Fresh Form Draft Employment Type: Full Time Location: Remote Compensation: $3,680 - $4,250 / month OverviewJoin Fresh Form Draft as a Customer Support Specialist Company: Fresh Form Draft Salary: $3680 to $4250 per month Schedule: Monday to Friday Position Summary: The Customer Support Specialist at Fresh Form Draft is...

  • Customer Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Bright Bridge Group Full time

    Position OverviewBright Bridge Group is on the lookout for a committed Customer Support Specialist to enhance our dynamic team.In this role, you will serve as the primary contact for our clientele, tasked with addressing and managing customer inquiries. Your main objective will be to ensure a seamless experience for every caller by delivering precise...

  • Automotive Glass Customer Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Tire Discounters Full time

    Position Overview Tire Discounters is actively seeking dedicated customer support specialists to become part of our expanding team. The Automotive Glass Customer Support Specialist plays a vital role in ensuring customer satisfaction by providing a positive first impression through appointment scheduling, service quoting, estimate creation, and liaising with...

  • Billing Customer Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Spectrum Inc Full time

    Join Spectrum Inc. as a Billing Customer Support Specialist.Position Overview: This role involves providing exceptional customer service by addressing billing inquiries and resolving account-related issues. You will play a crucial part in maintaining positive relationships with our customers.Key Responsibilities:Assist customers with billing questions and...

  • Customer Support and Sales Representative

    5 days ago

    Cincinnati, Ohio, United States Belcan Full time

    Job Title: Store Support SpecialistJob Summary: We are seeking a highly skilled Store Support Specialist to join our team at Belcan. As a Store Support Specialist, you will be responsible for providing exceptional customer service, maintaining store operations, and driving sales growth.Responsibilities:Maintain personal relationships with existing store...

  • IT Support Specialist

    3 days ago

    Cincinnati, Ohio, United States Merge IT Full time

    Job SummaryMerge IT is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and maintenance for computer systems, hardware, and software.Key ResponsibilitiesMaintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.Support...

  • Customer Support Specialist

    1 week ago

    Cincinnati, Ohio, United States Chico's FAS Full time

    Join Our Team as a Support AssociateAt Chico's FAS, we pride ourselves on our customer-centric approach, innovative spirit, and exceptional workplace culture. We invite you to become a part of our dynamic team.POSITION OBJECTIVE:The Support Associate plays a vital role in fostering a customer and product-driven sales environment, ensuring that our core...

  • Bar Support Specialist

    2 days ago

    Cincinnati, Ohio, United States Boyd Gaming Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Bar Support Specialist to join our team at Boyd Gaming. As a Bar Support Specialist, you will play a critical role in ensuring the smooth operation of our bars, providing exceptional customer service, and maintaining a clean and organized work environment.Key ResponsibilitiesCustomer Service:...

  • Administrative Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Upstream Rehabilitation Full time

    Job Overview Upstream Rehabilitation is seeking an Administrative Support Specialist to enhance our operations. Are you eager to contribute to a dynamic organization that positively influences the community? Role of an Administrative Support Specialist: The Administrative Support Specialist is an entry-level position dedicated to ensuring smooth...

  • Administrative Support Specialist

    1 week ago

    Cincinnati, Ohio, United States Upstream Rehabilitation Full time

    Job Overview Upstream Rehabilitation is seeking an Administrative Support Specialist to enhance our operational efficiency. Are you eager to contribute to a dynamic organization that positively influences the community? Role of an Administrative Support Specialist: This entry-level position is vital for ensuring smooth and efficient daily...

  • Administrative Support Specialist

    1 week ago

    Cincinnati, Ohio, United States Upstream Rehabilitation Full time

    Job Overview Upstream Rehabilitation is seeking an Administrative Support Specialist to enhance our operational efficiency. What does an Administrative Support Specialist do? This entry-level position focuses on ensuring smooth and efficient daily operations within the clinic. Our Administrative Support Specialists excel in providing exceptional...

  • Ohio Medicaid Customer Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States CenterWell Home Health Full time

    Join Our Compassionate Team and Prioritize Health Are you passionate about providing support from the comfort of your home? Do you enjoy helping individuals during challenging times? If you seek meaningful experience with a leading organization dedicated to customer wellness, consider joining CenterWell Home Health's Member Support Team. Our Customer Support...

  • Customs Operations Manager

    1 week ago

    Cincinnati, Ohio, United States Total Quality Logistics Full time

    Exciting Career Opportunity as a Customs Operations Manager at Total Quality LogisticsPosition Overview:Oversee a skilled team of customs professionals and entry specialists to guarantee the smooth clearance of merchandise through customsManage everyday operations, ensure adherence to regulations, and serve as a senior customs liaisonPromote ongoing...

  • Customs Operations Manager

    1 week ago

    Cincinnati, Ohio, United States Total Quality Logistics Full time

    Exciting Career Opportunity as a Customs Operations Manager at Total Quality LogisticsPosition Overview:Lead a skilled team of customs professionals and entry specialists to guarantee the smooth clearance of merchandise through customs.Oversee daily departmental functions, ensure adherence to regulations, and serve as a senior contact for customs...

  • Customer Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Insight Global Full time

    Required Skills & Experience1+ years of experience in customer service - Exceptional communication skills and proficient in English - Strong grammar proficiency - Possesses a positive and approachable demeanor.Job OverviewA prominent employer is seeking a Video Banker to enhance their Client First Center Virtual Support Services team. The role involves...

  • Customer Service Specialist

    2 months ago

    Cincinnati, Ohio, United States Modern Builders Supply Full time

    Are you looking for a rewarding career opportunity with significant growth potential?Join Team MBS - a progressive Midwest Building Products DistributorAs a family owned and operated business, Modern Builders Supply (MBS) distributes name brand roofing, siding, windows and doors, kitchens, decking and so much more.Twenty-seven locations and nearly 400,000...

  • Customer Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Insight Global Full time

    Required Skills & Experience1+ years of experience in customer service - Exceptional communication skills and proficient in English - Strong grammar proficiency - Positive and approachable demeanor.Job OverviewA reputable organization is looking for a Video Banker to enhance their Client First Center Virtual Support Services team. The role involves...

  • Diagnostic Imaging Specialist

    24 hours ago

    Cincinnati, Ohio, United States Healthcare Support Full time

    Job Title: Diagnostic Imaging SpecialistJob Summary:Healthcare Support is seeking a skilled Diagnostic Imaging Specialist to join our team in a travel position in Cincinnati, Ohio.Job Responsibilities:Perform diagnostic imaging procedures using echocardiography equipmentOperate and maintain imaging equipment to ensure optimal performanceCollaborate with...