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Customer Support Associate

2 months ago

Cincinnati, Ohio, United States DuBois Chemicals Full time
POSITION OVERVIEW:

DuBois Chemicals is on the lookout for a dedicated Customer Service Representative to deliver exceptional service to both internal and external clients. This role is pivotal in ensuring that orders are processed with precision and in a timely manner, contributing to the overall customer experience.

The ideal candidate will embody the company's core values of communication, customer orientation, innovation, integrity, and a commitment to excellence.

KEY RESPONSIBILITIES:
  • Process customer orders received through various channels, including phone, fax, email, and online platforms, in accordance with company policies.
  • Maintain detailed customer records, noting special requests, and ensuring accurate shipping dates and methods.
  • Handle incoming calls efficiently, adhering to established performance metrics.
  • Address customer inquiries regarding order status, shipments, product issues, pricing, invoices, and returns.
  • Ensure a positive customer experience through timely and accurate communication.
  • Recognize the impact of your work on both internal and external stakeholders.
  • Identify and resolve the root causes of issues to enhance service delivery.
  • Foster a culture of accountability and continuous improvement within the team.
  • Prioritize multiple tasks effectively while meeting deadlines.
  • Develop and implement best practices that enhance service quality and operational efficiency.
  • Demonstrate commitment to team success and the overall business objectives.
  • Execute tasks with a focus on excellence and suggest improvements for operational processes.
  • Engage in initiatives aimed at boosting customer satisfaction and enhancing business performance.
QUALIFICATIONS:
  • Preferred: Associate or Bachelor's degree in Business Administration.
  • Minimum of 2 years of experience in a customer service management role.
  • Strong background in customer service is essential.
  • Excellent verbal and written communication skills, complemented by strong interpersonal abilities.
  • Ability to build and maintain effective working relationships across all organizational levels.
  • Capability to adapt to changing priorities in a dynamic environment.
  • Proficiency in Microsoft Office Suite.
  • Strong analytical and problem-solving skills for effective issue resolution.
  • Self-motivated with the ability to work independently and manage time efficiently.
  • Attention to detail with a proven ability to multitask.

DuBois Chemicals is committed to providing equal employment opportunities to all individuals, regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, military service, veteran status, or any other protected status in accordance with applicable laws and regulations.