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Customer Support Specialist

2 months ago

Cincinnati, Ohio, United States Bright Bridge Group Full time
Position Overview

Bright Bridge Group is on the lookout for a committed Customer Support Specialist to enhance our dynamic team.


In this role, you will serve as the primary contact for our clientele, tasked with addressing and managing customer inquiries. Your main objective will be to ensure a seamless experience for every caller by delivering precise information, swiftly resolving concerns, and providing an outstanding level of assistance.

Core Responsibilities:

  • Manage incoming customer calls with professionalism and respect.
  • Offer precise details regarding our offerings, services, and current promotions.
  • Assist customers with order placements, billing questions, returns, and exchanges.
  • Effectively diagnose customer issues and deliver prompt solutions.
  • Record customer interactions and maintain comprehensive documentation in our CRM system.
  • Follow up with customers as necessary to guarantee satisfaction and loyalty.
  • Work collaboratively with colleagues to exchange insights and tackle complex challenges.
  • Engage in training sessions and team discussions to remain updated on product enhancements and company guidelines.

Required Qualifications:

  • Demonstrated experience in a customer service position, ideally within an inbound call center setting.
  • Outstanding verbal communication abilities with a warm and professional approach.
  • Strong analytical skills with a keen eye for detail.
  • Capability to juggle multiple responsibilities while upholding a high standard of customer service.
  • Enthusiastic demeanor and a sincere desire to assist customers.