Customer Support Specialist III
2 weeks ago
Job Title-Customer Support Specialist III
Job Location-Phoenix, AZ
Job Duration- 12 Months + Ext
Intake Notes:
- Required must be fluent/bilingual in Japanese or Mandarin.
- Degree not required, must meet TEL's Education Requirement.
- Must have required CSR experience as stated below in qualifications
- Travel Domestic for training/onboarding
Position Summary:
Responsibilities:
- Position is specifically for TSMC data support operations, but may incorporate spare parts order processing.
- Must be able to provide courteous and professional customer service in response to incoming phone calls for TSMC data support, spare parts quotes, order placement, tracking of orders/shipments, address billing inquiries, etc.
- Advise customers (internal & external) on deliveries and investigate possible shipping issues. Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize an ERP data entry or order processing system and other software programs to accomplish job tasks.
- Most work activities can be performed remotely, or in an office environment with little environmental or physical discomfort.
- Some lifting, bending, stooping, and reaching occasionally is necessary.
- Employees must be flexible with their work hours. Shift could be a 1st, 2nd, or 12-hour compressed workweek.
- They may be required to work overtime including weekends and holidays as needed.
Qualifications:
- Requires ability to fluently speak, read, and write English. Ability to fluently speak, read, and write Japanese or Mandarin is a plus.
- Associate Degree or higher in Business Administration or equivalent along with 3 to 5 year’s experience in customer service and supply chain management that may include parts order processing, reporting, data analytics, shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry.
- Technical experience working in a Fab is a plus.
- Ability to effectively communicate by telephone with customers, internal and external as well as working knowledge MS Office applications with strong aptitude using Microsoft Excel.
- Equal Opportunity Employer/Minorities/Females/Disabled/Veterans
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