Customer Support Specialist
2 weeks ago
Under moderate supervision, the Customer Support Specialist is responsible for delivering exceptional service for various Paychex offerings. Utilizing established protocols, this role ensures positive customer interactions while addressing inquiries and resolving issues in alignment with company policies.
Key Responsibilities- Provide support for Time & Attendance clients through various communication channels.
- Assist new clients during the onboarding process, facilitating the implementation of time and attendance solutions.
- Educate end users on the functionalities and features of the products.
- Transition clients to the ongoing support team following successful implementation.
- Deliver quality service in compliance with established Service Level Agreements.
- Maintain a solid understanding of Paychex products and relevant industry practices.
- Identify areas for process enhancement and collaborate with management to execute improvements.
- Document all client interactions accurately.
- Mentor junior team members as needed.
- Perform data entry tasks while prioritizing and organizing workload effectively.
Note: Mandatory overtime may be required during peak business periods.
QualificationsA Bachelor's Degree is preferred for this role. Compensation details are provided transparently, with the starting base pay range communicated, while considering various factors that influence overall compensation.
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Customer Support Specialist
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Customer Support Specialist
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Customer Support Specialist
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