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Customer Support Specialist
2 months ago
Position Overview:
This role is a TEMP TO PERM opportunity, requiring in-office work for the initial five months, followed by eligibility for a hybrid work arrangement.
Work Schedule: 40 hours per week, with operational hours from 7:30 AM to 8:00 PM Central Time. Some Saturday shifts may be necessary.
Role Summary:
The Customer Support Specialist is integral to our contact center, assisting clients through both inbound and outbound communications. The ideal candidate will excel in a dynamic environment, showcasing meticulous attention to detail, outstanding communication skills, and robust problem-solving abilities. The primary objective is to ensure exceptional customer satisfaction.
Key Responsibilities:
- Deliver an outstanding customer experience via incoming calls in a high-volume, automated contact center.
- Take ownership of customer inquiries, ensuring timely and professional resolution.
- Establish rapport with customers, addressing their needs with empathy and exceeding their expectations.
- Utilize multiple systems and applications to research and resolve customer inquiries effectively.
- Maintain high performance and quality standards in service delivery.
- Analyze customer information to make informed decisions and resolve issues while ensuring a positive interaction.
- Learn and understand the basic principles of personal lines insurance and the products offered to our clients.
- Collaborate with team members and business partners to enhance the customer experience.
- Be available to work 40 hours a week during scheduled shifts, including potential overtime and weekend work.
- Assist with special projects and additional tasks as assigned.
Qualifications:
- High school diploma or equivalent is required.
- A customer-centric mindset with a commitment to delivering exceptional service.
- Experience in a high-volume contact center environment is advantageous.
- Excellent verbal and written communication skills.
- Proficient in computer applications and capable of multitasking.
- Demonstrates accountability in all responsibilities.
About TEKsystems:
TEKsystems is a leader in Full-Stack Technology Services and Talent Services, partnering with clients to drive transformation and seize new opportunities. With a workforce of 80,000, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. We pride ourselves on our commitment to diversity and equal opportunity in the workplace.
