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Bilingual Customer Support Specialist
2 months ago
Bilingual Customer Support Specialist
Department: I-Customer Service
Location: Remote
About Us:
With over 25 years of leadership in ignition interlock technology, Intoxalock specializes in assisting drivers in regaining their licenses following a DUI charge while also preventing impaired driving incidents. Our extensive network includes over 2,600 installation sites nationwide, complemented by 24/7 customer support available across all states.
At Intoxalock, we take pride in our impact. Last year, our devices successfully prevented 160,000 attempts to start vehicles by intoxicated individuals. We have also been recognized as a Top Workplace multiple times, reflecting our commitment to excellence.
Role Overview:
The Bilingual Customer Support Specialist is tasked with managing a variety of incoming inquiries from our clients regarding their Intoxalock ignition interlock devices. The primary goal of this position is to resolve issues on the first call while educating customers about the regulations that pertain to their interlock device requirements.
Key Responsibilities:
- Efficiently handle a high volume of incoming calls.
- Identify and evaluate customer needs to ensure satisfaction.
- Provide accurate and comprehensive information using appropriate tools and methods.
- Process customer payments as necessary.
- Address customer complaints and offer suitable solutions within the scope of your role.
- Maintain precise records of customer interactions.
- Adhere to communication protocols, guidelines, and policies.
- Ensure an exceptional customer experience at all times.
- Promote the latest products and services.
- Perform additional duties as assigned.
Candidate Profile:
- High School diploma or GED.
- Minimum of 1 year of experience in customer service, preferably in a call center environment.
- Fluency in both English and Spanish (written and spoken).
- Typing speed of 30+ words per minute.
- Strong verbal communication skills.
- Proven problem-solving abilities and conflict resolution skills.
- Excellent phone handling skills and active listening capabilities.
What We Offer:
A competitive benefits package, a commitment to professional development, and ongoing training opportunities to enhance your skills. Join a rapidly growing company that has doubled in size over the past three years, as we continue to expand in the public safety sector.
Equal Opportunity Employer
Intoxalock is dedicated to providing equal employment opportunities to all employees and applicants, ensuring that employment decisions are based on individual qualifications without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or public assistance status.
