Healthcare Customer Support Specialist

2 weeks ago


Phoenix, Arizona, United States UnitedHealth Group Full time
Position Overview

As a Healthcare Customer Support Specialist, you will play a crucial role in enhancing patient experiences by providing exceptional service and support.

Key Responsibilities
  • Handle a high volume of patient inquiries, typically between 50-70 calls daily, addressing a range of moderate to complex concerns.
  • Manage appointment scheduling and verification within our clinical information system.
  • Ensure accurate verification and updating of patient demographic and insurance details.
  • Facilitate communication by sending and receiving tasks to and from Provider offices.
Qualifications

The ideal candidate will possess strong communication skills and a commitment to delivering high-quality healthcare support.



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