Administrator, Tenant Experience

2 months ago

Redwood City, United States Longfellow Real Estate Partners Full time

Company Background:


Longfellow Real Estate Partners is a vertically integrated real estate company dedicated to investing in the rapidly growing and highly specialized life sciences sector. Our institutional capabilities and market expertise enable us to deliver superior risk-adjusted returns for our investors while satisfying each tenant's unique requirements.


Longfellow is a collaborative and highly entrepreneurial organization. We pride ourselves on a shared work ethic and a focus on accomplishing collective objectives. Longfellow strives to develop deep and lasting relationships internally within our team and externally with our investors, clients and vendors through a shared vision and values.


Longfellow has grown from a small start-up in 2009 to a 160+ person organization and one of the largest privately owned owner / operators in the life science space in the US and has recently begun their expansion to the UK. The firm has a 16.5M+ square foot existing portfolio / development pipeline across 7 major life sciences markets in the US and has just expanded into the London and Cambridge, UK market. Longfellow is experiencing considerable growth as we continue to expand our footprint within and beyond our existing operations in Boston, North Carolina, and California.


We are actively fundraising for LSVF II and are in the product development phase of several other life sciences opportunities within new strategies and markets for existing and prospective institutional investors. With this unprecedented growth, we are looking for a collaborative and entrepreneurial individual to join Longfellow. We envision considerable opportunity for advancement as our organization expands. We believe in developing talent and providing resources for health, wellness, and quality of life.


Our investors and tenants are visionary institutions and companies pushing the boundaries of human knowledge. We approach our work in the same manner to serve them. We embrace the benefits of rapidly evolving technology and expect that our team will thrive in a dynamic and collaborative work environment.


Position Background:

We are looking for a team member to join Elevate, Longfellow’s tenant engagement platform for our Redwood City, Palo Alto, San Mateo campus’ as an Administrator, Tenant Experience. This is an extraordinary destination for the life science community, and Longfellow Real Estate partner’s tenant engagement program, Elevate, is the heart of what transpires on campus. Longfellow is looking for an energetic, people loving, passionate event planner and tenant communicator -someone who knows how to activate all our amenity spaces in memorable ways that support our tenant engagement strategy and tenant growth goals. Elevate has high expectations of quality, sophistication and attention to detail reflected in all spaces and events and values the strong relationships developed between tenants and the Longfellow team.


The candidate for the Tenant Experience Administrator role must have a passion for events and the organization to make them possible. They must also know how to develop strong partnerships (fitness manager, 3rd party vendors, restaurant management, etc.) with internal and external stakeholders to develop programming that engages our tenants and aligns with the strategic pillars of Elevate. A prominent level of attention to detail and accuracy is required for budgeting and managing cost tracking. This role works closely with our property management team and would oversee a day-porter responsible for maintaining the amenity spaces.


What is Elevate: Elevate by Longfellow stands above, breaking the mold of collaborative workspaces, where thinking beyond the conventional sparks the extraordinary, cultivating greatness in every moment. By putting our clients first, we are committed to the thoughtful development of unique experiences and amenities that connect our partners to each other and the communities that inspire growth.


Role Responsibilities:

  • Manage a robust tenant relations program and event schedule;
  • Coordinate scheduling of on-site vendors, catering, services, and events;
  • Develop and maintain strong relationship with tenants and vendors;
  • Manage private event and space bookings, ensuring processes are followed
  • Assist with social media marketing;
  • Administrative duties to support Elevate Bay Area;
  • Greet guests and organize impromptu tours of the Elevate space;
  • Maintain a budget and expenses for tenant events and amenity programs;
  • Process and submit vendor invoices for payment
  • Update event/program schedules and tenant communication on Elevate by Longfellow app and in monthly newsletters
  • Submit marketing material requests, post signage and work with marketing to develop creative marketing materials
  • Present new concepts and ideas for creative projects leveraging amenity spaces
  • Assist on various ad hoc projects that arise


Qualifications:

  • Bachelor’s Degree preferred
  • Event planning and vendor coordination experience
  • Excellent oral and written communication skills
  • Must be highly proficient in Microsoft Office
  • Ability to handle multiple tasks with strong organizational skills
  • Detail oriented with independent work ethic
  • Basic knowledge of payables/receivables
  • Ability to establish successful 3rd party vendor relationships
  • History of providing high level of customer service
  • Experience working across departments and with multiple stakeholders
  • Friendly, welcoming demeaner with a positive can-do attitude

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