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Tenant Engagement Administrator

2 months ago

Redwood City, California, United States Longfellow Real Estate Partners Full time

Company Overview:

Longfellow Real Estate Partners is a fully integrated real estate firm focused on investing in the rapidly expanding and specialized life sciences sector. Our institutional capabilities and market knowledge empower us to deliver exceptional risk-adjusted returns for our investors while addressing the unique needs of each tenant.

We are a collaborative and entrepreneurial organization, committed to a shared work ethic and achieving collective goals. Longfellow emphasizes building deep and lasting relationships internally within our team and externally with our investors, clients, and vendors through a unified vision and set of values.

Since our inception in 2009, we have grown from a small startup to a 160+ person organization, becoming one of the largest privately owned operators in the life sciences sector in the United States. We have recently expanded our operations into the UK, with a portfolio of over 16.5 million square feet across seven major life sciences markets in the US, and have entered the London and Cambridge markets. Our growth trajectory continues as we expand our presence in Boston, North Carolina, and California.

As we actively fundraise for LSVF II and develop new life sciences opportunities for existing and prospective institutional investors, we seek a collaborative and entrepreneurial individual to join our team. We envision significant opportunities for career advancement as our organization continues to grow. We are dedicated to nurturing talent and providing resources that promote health, wellness, and quality of life.

Position Overview:

We are seeking a dedicated team member to support Elevate, Longfellow's tenant engagement platform, as a Tenant Experience Administrator. This role is vital to our Redwood City, Palo Alto, and San Mateo campuses, serving as the core of our tenant engagement initiatives. We are looking for an enthusiastic, people-oriented event planner and tenant communicator who can creatively activate our amenity spaces in ways that enhance tenant engagement and growth.

The ideal candidate will possess a passion for event planning and the organizational skills necessary to execute successful events. They will be adept at forming strong partnerships with internal and external stakeholders, including fitness managers, third-party vendors, and restaurant management, to create programming that aligns with Elevate's strategic objectives. Attention to detail and accuracy in budgeting and cost tracking are essential. This role will collaborate closely with our property management team and oversee a day-porter responsible for maintaining amenity spaces.

About Elevate: Elevate by Longfellow redefines collaborative workspaces, fostering an environment where innovative thinking leads to extraordinary outcomes. By prioritizing our clients, we are committed to creating unique experiences and amenities that connect our partners and inspire growth within the community.

Key Responsibilities:

  • Manage a comprehensive tenant relations program and event calendar;
  • Coordinate the scheduling of on-site vendors, catering, services, and events;
  • Develop and maintain strong relationships with tenants and vendors;
  • Oversee private event and space bookings, ensuring adherence to established processes;
  • Assist with marketing initiatives;
  • Perform administrative tasks to support Elevate Bay Area;
  • Welcome guests and conduct impromptu tours of the Elevate space;
  • Maintain budgets and track expenses for tenant events and amenity programs;
  • Process and submit vendor invoices for payment;
  • Update event schedules and tenant communications on the Elevate by Longfellow app and in monthly newsletters;
  • Submit requests for marketing materials and collaborate with marketing to create engaging content;
  • Propose new concepts and ideas for creative projects utilizing amenity spaces;
  • Assist with various ad hoc projects as needed.

Qualifications:

  • Bachelor's Degree preferred;
  • Experience in event planning and vendor coordination;
  • Strong oral and written communication skills;
  • Proficiency in Microsoft Office;
  • Ability to manage multiple tasks with excellent organizational skills;
  • Detail-oriented with a strong work ethic;
  • Basic understanding of payables and receivables;
  • Proven ability to establish successful relationships with third-party vendors;
  • History of delivering high levels of customer service;
  • Experience collaborating across departments and with various stakeholders;
  • Friendly and welcoming demeanor with a positive attitude.