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Tenant Engagement Administrator

2 months ago

Redwood City, California, United States Longfellow Real Estate Partners Full time

Company Overview:

Longfellow Real Estate Partners is a fully integrated real estate firm focused on investing in the rapidly expanding and specialized life sciences sector. Our institutional capabilities and market knowledge allow us to provide exceptional risk-adjusted returns for our investors while meeting the unique needs of each tenant.

Longfellow is a collaborative and entrepreneurial organization. We take pride in our shared work ethic and commitment to achieving collective goals. We aim to build deep and lasting relationships both internally within our team and externally with our investors, clients, and vendors through a unified vision and values.

Since our inception in 2009, Longfellow has evolved from a small startup to a team of over 160 professionals, becoming one of the largest privately owned operators in the life sciences sector in the United States, with recent expansions into the UK. Our portfolio encompasses over 16.5 million square feet across seven major life sciences markets in the US, and we have recently entered the London and Cambridge markets. As we continue to grow, we are seeking a collaborative and entrepreneurial individual to contribute to our mission. We believe in nurturing talent and providing resources that promote health, wellness, and quality of life.

Our investors and tenants are visionary institutions and companies pushing the boundaries of human knowledge. We approach our work with the same innovative spirit to serve them. We embrace the advantages of rapidly evolving technology and expect our team to thrive in a dynamic and collaborative work environment.

Position Overview:

We are seeking a dedicated team member to support Elevate, Longfellow's tenant engagement platform, for our campuses in Redwood City, Palo Alto, and San Mateo as an Administrator for Tenant Experience. This role is vital to the life science community, and Elevate serves as the core of tenant engagement on campus. We are looking for an enthusiastic, people-oriented event planner and tenant communicator who can creatively activate our amenity spaces in ways that enhance our tenant engagement strategy and growth objectives.

The ideal candidate for the Tenant Experience Administrator position must possess a passion for events and the organizational skills necessary to execute them effectively. They should be adept at building strong partnerships with internal and external stakeholders, including fitness managers, third-party vendors, and restaurant management, to create programming that engages our tenants and aligns with Elevate's strategic pillars. A high level of attention to detail and accuracy is essential for budgeting and cost management. This role will collaborate closely with our property management team and oversee a day-porter responsible for maintaining amenity spaces.

About Elevate: Elevate by Longfellow redefines collaborative workspaces, where innovative thinking fosters extraordinary outcomes, cultivating excellence in every interaction. By prioritizing our clients, we are committed to the thoughtful development of unique experiences and amenities that connect our partners to one another and the communities that inspire growth.

Key Responsibilities:

  • Manage a comprehensive tenant relations program and event calendar;
  • Coordinate the scheduling of on-site vendors, catering, services, and events;
  • Develop and maintain strong relationships with tenants and vendors;
  • Oversee private event and space bookings, ensuring adherence to established processes;
  • Assist with marketing initiatives;
  • Perform administrative tasks to support Elevate Bay Area;
  • Welcome guests and organize informal tours of the Elevate space;
  • Maintain budgets and track expenses for tenant events and amenity programs;
  • Process and submit vendor invoices for payment;
  • Update event schedules and tenant communications via the Elevate by Longfellow app and monthly newsletters;
  • Submit requests for marketing materials, post signage, and collaborate with marketing to create engaging content;
  • Propose new concepts and ideas for creative projects utilizing amenity spaces;
  • Assist with various ad hoc projects as needed.

Qualifications:

  • Bachelor's Degree preferred;
  • Experience in event planning and vendor coordination;
  • Exceptional oral and written communication skills;
  • Proficiency in Microsoft Office;
  • Ability to manage multiple tasks with strong organizational skills;
  • Detail-oriented with a strong work ethic;
  • Basic understanding of payables and receivables;
  • Ability to establish successful relationships with third-party vendors;
  • History of delivering high levels of customer service;
  • Experience collaborating across departments and with multiple stakeholders;
  • Friendly and welcoming demeanor with a positive attitude.