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Housing Choice Voucher Administrative Assistant

2 months ago

Oklahoma City, Oklahoma, United States Oklahoma City Housing Authority Full time
Job Overview

Location
Oklahoma City Housing Authority

Compensation
$31, $40,622.00 Salary

Position Summary

The Housing Choice Voucher Program Clerk plays a crucial role in assisting with the management of the waitlist, intake, and leasing processes within the Housing Choice Voucher Program (HCVP). This position is vital for ensuring smooth operations by performing a variety of clerical and administrative tasks.

Key Responsibilities
  • Provide comprehensive clerical and administrative assistance to the HCV team, including maintaining records, generating documents, tracking data, and managing communications.
  • Respond to inquiries in a timely and professional manner, identifying the administrative needs of the department and proposing effective solutions.
  • Deliver exceptional customer service to applicants, tenants, property owners, and their representatives; manage incoming calls and provide information regarding program details, application statuses, and payment processes.
  • Establish and uphold an organized filing system for intake and leasing activities, ensuring all records are accurate and current. Process necessary paperwork for HCVP transactions and maintain required documentation.
  • Conduct data entry for tenant modifications and re-certifications, ensuring timely submission of complete files to the appropriate personnel.
  • Coordinate with applicants, tenants, and relevant third parties to secure necessary documentation.
  • Distribute important documents such as appointment reminders and termination notices, and generate correspondence to adjust subsidy amounts based on verified income and household size.
  • Assist applicants and tenants in completing necessary paperwork, ensuring confidentiality of sensitive information.
  • Perform additional related duties as assigned.
Qualifications

Education:
  • High School Diploma or equivalent required.
Knowledge, Skills, and Abilities:
  • Familiarity with the policies and procedures of the Oklahoma City Housing Authority and federal regulations governing the Housing Choice Voucher Program.
  • Ability to independently manage ongoing assignments, organize materials, prepare reports, and make decisions within established guidelines.
  • Strong verbal and written communication skills to effectively interact with staff, residents, property owners, and the public.
  • Understanding of the general operations and regulations affecting the Housing Choice Voucher Program.
  • Proficiency in using common office equipment and software, particularly MS Word, Excel, PowerPoint, and Outlook.
  • Skill in providing guidance on HUD and Housing Authority program requirements to applicants and current participants.
  • Strong customer service and tenant relations skills.
  • Ability to perform calculations accurately and efficiently.
Physical Requirements:
  • Ability to establish and maintain effective working relationships with colleagues and external parties.
  • Capability to sit or stand for extended periods while performing job duties.
  • Manual dexterity to operate office equipment.
  • Vision and hearing must be sufficient to perform essential job functions.
  • Must maintain punctuality and attendance as scheduled.
  • Ability to perform job functions in a potentially high-stress environment.
  • Reasonable accommodations may be requested to address physical requirements.
Special Requirements:
  • Must obtain Housing Choice Voucher Occupancy certification within one year of employment.