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Tenant Engagement Administrator

2 months ago

Redwood City, California, United States Longfellow Real Estate Partners Full time

Company Overview:

Longfellow Real Estate Partners is a comprehensive real estate firm focused on investing in the burgeoning and specialized life sciences sector. Our institutional expertise and market knowledge empower us to provide exceptional risk-adjusted returns for our investors while catering to the distinct needs of each tenant.

As a collaborative and entrepreneurial organization, Longfellow values a shared work ethic and aims to achieve collective goals. We are committed to fostering deep and enduring relationships both within our team and with our investors, clients, and vendors through a unified vision and core values.

Since our inception in 2009, Longfellow has expanded from a small startup to a robust organization of over 160 professionals, becoming one of the largest privately owned operators in the life sciences sector in the United States. We have recently initiated our expansion into the UK market, with a portfolio of over 16.5 million square feet across seven major life sciences markets in the US, and have entered the London and Cambridge markets. Our growth trajectory continues as we enhance our presence in Boston, North Carolina, and California.

We are currently in the fundraising phase for LSVF II and are developing several innovative life sciences opportunities for both existing and potential institutional investors. With this remarkable growth, we seek a collaborative and entrepreneurial individual to contribute to Longfellow's mission. We offer significant opportunities for advancement as our organization continues to grow, and we prioritize the development of talent while providing resources for health, wellness, and quality of life.

Position Overview:

We are seeking a dedicated team member to support Elevate, Longfellow's tenant engagement platform, as an Administrator for Tenant Experience. This role is crucial for fostering a vibrant life science community, and Elevate serves as the core of our tenant engagement initiatives. We are looking for an enthusiastic, people-oriented event planner and tenant communicator who can creatively activate our amenity spaces in ways that align with our tenant engagement strategy and growth objectives.

The ideal candidate for the Tenant Experience Administrator position should possess a genuine passion for event planning and the organizational skills necessary to execute them effectively. Strong partnership development with internal and external stakeholders, including fitness managers, third-party vendors, and restaurant management, is essential for creating engaging programming that aligns with Elevate's strategic goals. Attention to detail and accuracy in budgeting and cost tracking are critical components of this role, which also involves collaboration with our property management team and oversight of a day-porter responsible for maintaining amenity spaces.

About Elevate: Elevate by Longfellow redefines collaborative workspaces, encouraging innovative thinking that leads to extraordinary outcomes. By prioritizing our clients, we are dedicated to crafting unique experiences and amenities that connect our partners with each other and the inspiring communities around them.

Key Responsibilities:

  • Oversee a comprehensive tenant relations program and event calendar;
  • Coordinate scheduling for on-site vendors, catering, services, and events;
  • Build and maintain strong relationships with tenants and vendors;
  • Manage bookings for private events and spaces, ensuring adherence to processes;
  • Assist with marketing efforts on social media;
  • Perform administrative tasks to support Elevate Bay Area;
  • Welcome guests and conduct impromptu tours of the Elevate space;
  • Maintain budgets and track expenses for tenant events and amenity programs;
  • Process and submit vendor invoices for payment;
  • Update event schedules and tenant communications on the Elevate by Longfellow app and in monthly newsletters;
  • Request marketing materials, post signage, and collaborate with marketing to create engaging content;
  • Propose new concepts and ideas for creative projects utilizing amenity spaces;
  • Assist with various ad hoc projects as needed.

Qualifications:

  • Bachelor's Degree preferred;
  • Experience in event planning and vendor coordination;
  • Exceptional oral and written communication skills;
  • Proficiency in Microsoft Office;
  • Ability to manage multiple tasks with strong organizational skills;
  • Detail-oriented with a strong work ethic;
  • Basic understanding of payables and receivables;
  • Ability to establish successful relationships with third-party vendors;
  • Proven track record of delivering high-quality customer service;
  • Experience collaborating across departments and with diverse stakeholders;
  • Friendly and welcoming demeanor with a positive attitude.