Associate-Digital Product Management

4 weeks ago

Phoenix, Arizona, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Enterprise Identity team creates and manages authentication, authorization, and identity management experiences and capabilities for all digital experiences at American Express – including and the Amex Mobile iOS and Android apps. We're responsible for allowing our customers to safely access their data and service their accounts online, while protecting their accounts from unauthorized parties. We ensure that the right people are getting the right access at the right time.

We are looking for a passionate and talented Associate Product Manager who will be responsible for managing and owning our Enterprise Identity Intake Request Process, evangelizing Enterprise Identity and being first point of contact for our requesting product teams to interact with.

Responsibilities and Duties

Primary point of contact for Enterprise Identity Intake process working with a variety of business units who are requesting support from Enterprise IdentityManage day to day operations of working with requestors to get intake requests in a state in which they can be either assigned to a product owner or closed, running weekly intake calls to determine how to action intake requests, tracking intake requests statuses or other reporting that shows intake volume or any other KPIsContinues to work towards developing efficiencies or streamlining processes with IntakeCommunicates and brings awareness to requestors what Enterprise Identity is and how we can provide solutions for themMinimum Qualifications1+ years of experience with product managementStrong analytical, organizational, problem-solving skills; comfortable tackling complex problems and breaking these down into manageable piecesHighly motivated with strong sense of accountability, initiative, and a "can-do" attitudeAbility to work autonomously in an ambiguous environment and identify areas of opportunity and deliver solutionsUnderstanding of building relationships and working with others is vital to successCustomer focused, is able to view things from the end users' point of view and approaches problem solving from therePreferred QualificationsBachelor's Degree; computer science, information systems, engineering or related field preferredKnowledge of Identity, Authentication / Authorization domain is a plus Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

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