Senior Associate-Digital Product Management

1 month ago

Phoenix, Arizona, United States American Express Full time

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As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

The Global Loyalty & Benefits organization is looking for a talented Senior Associate – Digital Product Management to help drive growth and transformation of our APIs. You'll be working in an Agile software development environment with other product and engineering teams to prioritize the backlog, create user stories, and collaborate across stakeholders to deliver on loyalty initiatives. You will lead a scrum team that is focused on maintaining and enhancing our loyalty APIs. You will consult with business and channel partners to discover new use cases and API requirements. You'll work with execution teams to ensure delivery of high-quality and timely software products. A key part of this role will be to build and foster a culture of agility and product ownership in close partnership with technology and business teams.

The Global Loyalty & Benefits Platform is part of the larger Enterprise Platforms Technology unit where product and engineering resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities. The Global Loyalty & Benefits Platform serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products, digital channels, marketing operations, membership rewards, co-brand programs, card benefits, insurance, analytics, operations excellence and servicing. The focus of the Loyalty API domain is building high performing APIs that power the world's best loyalty & benefit experiences for our customers.

Key Responsibilities:

Build and actively manage a product backlog of features and capabilities that are refined and prioritized in close collaboration with the engineering and business teams.Translating features into prioritized user stories in tight coordination with other Product OwnersDeep engagement and consultation with various architects, tech leads, products owners, and business teams to understand current and future needs.Full participation in and support of agile practices and ceremoniesCommunicate and build consensus across multiple teams in creating solutions.Collaborate with other team members to define business requirements to meet the end users' needs through one-on-one, small and large-group interviews about technology and system concepts.Engage in day-to-day activities with the development team i.e., providing feedback and clarity on stories.Actively manage the team backlog by insuring it is reviewed continuously, represents the most valuable items for delivery, and includes customer feedback.Provide vision to the Agile development team and stakeholders throughout the project and create requirements.Ensure that the team always has an adequate number of prioritized stories available to be worked by the team.Collaborate on release plans and set expectation for delivery of new functionalities.Be an active team member in mitigating impediments impacting successful team completion of Release/Sprint GoalsKeep abreast with Agile/Scrum best practices and new trends.Please note, salary increases in case of a lateral move are provided only on an exception basis and in line with compensation guidelines.Minimum Qualifications:3 years of experience working on/with software development teams in a product roleBasic technical understanding of APIsAbility to establish and maintain effective working relationships with all levels within the organization, including external partners.Familiarity with agile and scrum software development methodologiesExcellent communication and collaboration skills to consult with various stakeholders and define optimal requirements.Problem solving, project management and analytical skills; ability to prioritize and complete tasks.High degree of personal organizationShows individual initiative, proactiveness and personal accountability.Bachelor's Degree required (or comparable experience) in Business or Computer Science disciplines (preferred)Familiarity with Jira, Rally, Confluence, Gitlab/Github, Postman preferred. Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

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